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Discussion Starter · #1 ·
I have a new PC with Intel DH55HC motherboard and running windows 7 32 bit. I have attempted to install the drivers from Intel and redone the BIOS settings as well. Nothing seems to work.:confused:

Please Help!
 

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what are you trying to connect to wireless or by cable - make and model of the router

post back the following

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{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
 

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is this a PC you have made your self if not make and model of PC
did it come with windows 7 - or is this an upgrade you are trying

those devices marked with yellow need to be resolved and drivers found
 

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Discussion Starter · #7 ·
I have done that and it appears to resolve it but then troubleshoot shows that there is no driver present.

I have then installed the driver but the original error appears once this is complete.
 

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can we see a new device manager screen shot again - see what difference has been made to chipset

also on any devices with a yellow symbol
right click on the device with a yellow!
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.

The Hardware ID's. VEN & DEV. Look them up here.
http://www.pcidatabase.com/
 

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Discussion Starter · #9 ·
Intel 82578DC Gigabit Network Connector
PCI\VEN_8086&DEV_10F0&SUBSYS_00378086&REV_06
PCI\VEN_8086&DEV_10F0&SUBSYS_00378086
PCI\VEN_8086&DEV_10F0&CC_020000
PCI\VEN_8086&DEV_10F0&CC_0200

PCI Serial Port
PCI\VEN_8086&DEV_3B67&SUBSYS_00368086&REV_06
PCI\VEN_8086&DEV_3B67&SUBSYS_00368086
PCI\VEN_8086&DEV_3B67&CC_070002
PCI\VEN_8086&DEV_3B67&CC_0700

PCI Simple Communications
PCI\VEN_8086&DEV_3B64&SUBSYS_00368086&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_00368086
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780
 

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Discussion Starter · #10 ·
I have looked at the website suggested and found the product but there is no additional information there to assist. I do really appreciate the assistance that you are providing.
 

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what happens when you run the driver file downloaded from intel for the 82578DC etherent controller ?

another way would be to right click on the 82578DC and uninstall and then allow windows to find the adapter again and also to find the driver on the PC
 

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Discussion Starter · #15 ·
Sorry,

Have restarted and it has gone back to the old error.
I have tried as you have suggested with the uninstall and let it find it. when it starts to re install it comes up saying it was unable to and reverts back to the same device mgr screen shown previously.:(
 

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try the third driver again - and see if that resolves the adapter issue - not sure why its reverting back again
 

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I don't know if you were ever able to resolve your problem or not. I have the same sort of issue at start up with a code 10 error from the Intel 82578DC Gigabit Network Connection.

Operating System
MS Windows 7 Home Premium 64-bit
CPU
Intel Core i7 870 @ 2.93GHz 24 °C
Lynnfield 45nm Technology
RAM
4.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
Intel Corporation DP55WG (J1PR)
Graphics
L226W @ 1680x1050
NVIDIA GeForce GTX 460
Hard Drives
977GB Western Digital WDC WD1002FAEX-00Z3A0 (RAID) 24 °C
Optical Drives
HL-DT-ST DVDRAM GH22NS50

Network
~~~~ ***Currently operating after disable then enabling driver.
Network
You are connected to the internet
Connected through Intel(R) 82578DC Gigabit Network Connection
IP Address 192.168.2.10
Subnet mask 255.255.255.0
Gateway server 192.168.2.1
Preferred DNS server 192.168.2.1
DHCP Enabled
DHCP server 192.168.2.1
External IP Address 174.94.16.231
Adapter Type Ethernet
NetBIOS over TCP/IP Enabled via DHCP
WinInet Info
LAN Connection
Local system has a valid connection to the Internet, but it might or might not be currently connected
Local system uses a local area network to connect to the Internet
Local system uses a proxy server to connect to the Internet
Local system has RAS to connect to the Internet
Wi-Fi Info
Wi-Fi not enabled
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout 60000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout 30000
IEProxy Auto Detect No
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass

I have figured out a way around the code 10 error...but it's not a permanent solution.

I disable the driver in the network card than re enable it. You can also fix it be reinstalling the driver each day via the trouble shooting pop up. Those work, but I have to do this each morning when I start the computer. A minor inconvenience, really. Oddly it does not drop when I have to do a restart. If there is a fix, I'd like to know about it. This has been this way since I received the computer Christmas eve. I could take it back and have them deal with it (under warranty) but I like to find solutions or learn to fix these problems myself if at all possible. The action center problem report to MS comes back with "No New Solutions Found"
 
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