Hello,
I recently installed Twisted Brush (by Pixarra) in my laptop (HP,Windows 10,RAM-8GB,Graphics Card-6 GB-AMD,Processor-AMD Athlon 2.2 Ghz). For the first two or three days it ran nicely. But now it suddenly starts crashing. A windows box appears saying-The program stopped working due to a problem. Windows will now attempt to close it.
I tried to install it as Administrator,but when I try to open it three to four dialog box appears saying-Unable to open shortcuts.pre for editing,unable to open history.act for editing...
I uninstalled it with Revo Uninstaller(Pro), but the problem persists.
The notebook came with a pre-installed copy of Windows 10.
Here is the windows error log-
First Log
Log Name: Application
Source: Application Error
Date: 02-03-2016 08:33:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 15AB108AX
Description:
Faulting application name: tbrush.exe, version: 0.0.0.0, time stamp: 0x4ac6a46f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0238d7c8
Faulting process id: 0x274
Faulting application start time: 0x01d17494a28297bc
Faulting application path: C:\Users\*********\Music\tbrush.exe
Faulting module path: unknown
Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-03-02T15:03:24.000000000Z" />
<EventRecordID>33275</EventRecordID>
<Channel>Application</Channel>
<Computer>15AB108AX</Computer>
<Security />
</System>
<EventData>
tbrush.exe
0.0.0.0
4ac6a46f
unknown
0.0.0.0
00000000
c0000005
0238d7c8
274
01d17494a28297bc
C:\Users\********\Music\tbrush.exe
unknown
cc5e2b4c-522f-4c6b-9eb0-eb6287616640
</EventData>
</Event>
Second Log
Log Name: Application
Source: Windows Error Reporting
Date: 02-03-2016 08:33:26 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 15AB108AX
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: tbrush.exe
P2: 0.0.0.0
P3: 4ac6a46f
P4: StackHash_082f
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_7E_FROM_tbrush+0x006702D1
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a
Analysis symbol:
Rechecking for solution: 0
Report Id: cc5e2b4c-522f-4c6b-9eb0-eb6287616640
Report Status: 4102
Hashed bucket:
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-03-02T15:03:26.000000000Z" />
<EventRecordID>33276</EventRecordID>
<Channel>Application</Channel>
<Computer>15AB108AX</Computer>
<Security />
</System>
<EventData>
0
APPCRASH
Not available
0
tbrush.exe
0.0.0.0
4ac6a46f
StackHash_082f
0.0.0.0
00000000
c0000005
PCH_7E_FROM_tbrush+0x006702D1
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tbrush.exe_79bea7f8858030431569ab6679713d3b29d66d_9b37c21b_1788845a
0
cc5e2b4c-522f-4c6b-9eb0-eb6287616640
4102
</EventData>
</Event>
Here is the text log-
Version=1
EventType=APPCRASH
EventTime=131014046046655561
ReportType=2
Consent=1
ReportIdentifier=e8cf298f-e087-11e5-9bf5-3ca82ab93909
IntegratorReportIdentifier=cc5e2b4c-522f-4c6b-9eb0-eb6287616640
WOW64=1
NsAppName=tbrush.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=tbrush.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4ac6a46f
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_082f
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_7E_FROM_tbrush+0x006702D1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.768.100
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=16393
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=082f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=082f62d2e6797bafd9a6690a8ef836ee
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4ee2
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4ee27b927a207998826b3fd6dd0348ad
UI[2]=C:\Users\*******\Music\tbrush.exe
UI[3]=tbrush.exe has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\********\Music\tbrush.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\shlwapi.dll
LoadedModule[19]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[20]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[21]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[22]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[23]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[27]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[28]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[29]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[30]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[31]=C:\Windows\SYSTEM32\IMM32.DLL
LoadedModule[32]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[33]=C:\Windows\SYSTEM32\comdlg32.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10240.16384_none_49c02355cf03478c\COMCTL32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[36]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[38]=C:\Windows\SYSTEM32\cryptsp.dll
LoadedModule[39]=C:\Windows\system32\rsaenh.dll
LoadedModule[40]=C:\Windows\SYSTEM32\ws2_32.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[42]=C:\Windows\SYSTEM32\inetmib1.dll
LoadedModule[43]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[44]=C:\Windows\SYSTEM32\snmpapi.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[48]=C:\Windows\SYSTEM32\DDRAW.dll
LoadedModule[49]=C:\Windows\SYSTEM32\DCIMAN32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[51]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[53]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[54]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dinput.dll
LoadedModule[56]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[57]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[58]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[60]=C:\Windows\SYSTEM32\dplayx.dll
LoadedModule[61]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[62]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[63]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[64]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[65]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[66]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[68]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[69]=C:\Windows\SYSTEM32\midimap.dll
LoadedModule[70]=C:\Windows\SYSTEM32\dsound.dll
LoadedModule[71]=C:\Windows\system32\uxtheme.dll
LoadedModule[72]=C:\Windows\SYSTEM32\aticfx32.dll
LoadedModule[73]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[74]=C:\Windows\SYSTEM32\atiu9pag.dll
LoadedModule[75]=C:\Windows\SYSTEM32\atiumdag.dll
LoadedModule[76]=C:\Windows\SYSTEM32\atiumdva.dll
LoadedModule[77]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[78]=C:\Windows\SYSTEM32\riched32.dll
LoadedModule[79]=C:\Windows\SYSTEM32\RICHED20.dll
LoadedModule[80]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[81]=C:\Windows\SYSTEM32\msls31.dll
LoadedModule[82]=C:\Users\*********\Music\clipboard.dll
LoadedModule[83]=C:\Users\*********\Music\sketeng.dll
LoadedModule[84]=C:\Users\*********\Music\_ISEffects30.dll
LoadedModule[85]=C:\Users\*********\Music\_ISEffects40.DLL
LoadedModule[86]=C:\Users\*********\Music\_ISource30.dll
LoadedModule[87]=C:\Users\*********\Music\_ISource40.dll
LoadedModule[88]=C:\Users\*********\Music\_SARAW22.dll
LoadedModule[89]=C:\Users\*********\Music\apih.dll
LoadedModule[90]=C:\Users\*********\Music\CORE_RL_wand_.dll
LoadedModule[91]=C:\Users\*********\Music\EZTW32.dll
LoadedModule[92]=C:\Users\*********\Music\_ISource50.dll
LoadedModule[93]=C:\Users\*********\Music\ImgSource60.dll
LoadedModule[94]=C:\Users\*********\Music\ISL.dll
LoadedModule[95]=C:\Users\*********\Music\VCOMP90.DLL
LoadedModule[96]=C:\Users\*********\Music\Image2PDF.dll
LoadedModule[97]=C:\Windows\SYSTEM32\AVIFIL32.dll
LoadedModule[98]=C:\Windows\SYSTEM32\MSVFW32.dll
LoadedModule[99]=C:\Users\*********\Music\CORE_RL_magick_.dll
LoadedModule[100]=C:\Users\*********\Music\MSVCR100.dll
LoadedModule[101]=C:\Users\*********\Music\VCOMP100.DLL
LoadedModule[102]=C:\Users\*********\Music\CORE_RL_bzlib_.dll
LoadedModule[103]=C:\Users\*********\Music\CORE_RL_lcms_.dll
LoadedModule[104]=C:\Users\*********\Music\CORE_RL_lqr_.dll
LoadedModule[105]=C:\Users\*********\Music\CORE_RL_ttf_.dll
LoadedModule[106]=C:\Users\*********\Music\CORE_RL_zlib_.dll
LoadedModule[107]=C:\Users\*********\Music\CORE_RL_glib_.dll
LoadedModule[108]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[109]=C:\Users\*********\Music\sketutil.dll
LoadedModule[110]=C:\Windows\SYSTEM32\MSIMG32.DLL
LoadedModule[111]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\comctl32.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=tbrush.exe
AppPath=C:\Users\*********\Music\tbrush.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=ED3B614360210A7E40B466CDD66C3A6B
I tried searching the error code through internet but it yielded zero result. Pixarra also could not provide any support.
I want to keep the username private... so the asterisks.
So... any help will be useful.