Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice

Trovi, Bing and Adware Issues

1033 Views 2 Replies 2 Participants Last post by  LiquidTension
Hello there,

Today I believe I clicked on something by accident, and ever since I've had ads popping up everywhere. Also, I get redirected to Bing and Trovi no matter what I do. I saw that someone posted the same issue on August 22 and looks like it was resolved, but I want to make sure I do everything right in case my situation is a bit different. Thanks!

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Business, Service Pack 2, 64 bit
Processor: AMD Phenom(tm) 9750 Quad-Core Processor, AMD64 Family 16 Model 2 Stepping 3
Processor Count: 4
RAM: 2814 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 600439 MB, Free - 400850 MB;
Motherboard: Dell Inc., 0F896N
Antivirus: Microsoft Security Essentials, Updated and Enabled
Not open for further replies.
1 - 3 of 3 Posts
Hello Binx18, welcome to Tech Support Guy's Malware Removal forum!

My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. :)


Please read through the points below to ensure this process moves as quickly and efficiently as possible.
  • Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
  • Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
  • Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
  • Please backup important documents before proceeding with my instructions.
  • If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.


Please run the following diagnostic scans so I can ascertain the state of your computer.

Farbar Recovery Scan Tool (FRST) Scan
  • Please download Farbar Recovery Scan Tool (x64) and save the file to your desktop.
  • Right-Click FRST64.exe and select
    Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your desktop. Copy the contents of both logs and paste in your next reply.

TDSSKiller Scan
  • Please download TDSSKiller and save the file to your desktop.
  • Right-Click TDSSKiller.exe and select
    Run as administrator to run the programme.
  • Click Change parameters. Place a checkmark next to Detect TDLFS file system.
  • Click Start Scan. Do not use the computer during the scan.
  • If objects are found, change the action to skip.
  • Click Continue and close the window.
  • A log will be created and saved to the root directory (usually C:\). Copy the contents of the log and paste in your next reply.


In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
  • FRST.txt
  • Addition.txt
  • TDSSKiller log
See less See more
1 - 3 of 3 Posts
Not open for further replies.