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Discussion Starter · #1 ·
Hi Guys------Know of any free Trojan removal software that will remove this from my daughters system. I have the instructions to do this manually but it's pretty complicated for my level of experience. Don't want to make it worse by trying to help.
 

· Retired Moderator Retired Malware Specialist
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first do this so we can see exactly what you have wrong

go to here and download 'Hijack This!' double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
Click on the entry in start menu or on the desktop to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
 
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