Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.
1 - 1 of 1 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
WIN XP SP3
a program with the title: "system restore", has taken over my computer. I mistakenly opened a link in an email to open a spanish website called "salusa sirius", I clicked on a tab named: games to play, then the system restore window appeared and took over. It put two icons on the task bar: a caution triangle and a windows logo in a square box.
details on open window:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
buttons: system restore, control panel, scan PC, repair PC, settings
there is a report window containing a lot of computer errors like:
damaged hard drive clusters detected. private data is at risk. re...
hard drive rotational speed decreased by 20%
hard drive rotational speed exceeds system limits and may cause...
hard drive space less than technical limits
RAM memory speed decreased significantly and may cause a sys...
Hard drive does not correspond to system requests
boot sector of the hard drive is damaged

bottom buttons: buy now, continue with limitations

Some of the many error messages say:
failed to save all of the components for the file \\System32\\00000032. the file is corrupted or unreadable. this error may be caused by a PC hardware problem. cancel retry continue.

files indexation process failed.

critical error: hard drive OS could not....

hard drive clusters are damaged...

RAM memory reliability is extremely low...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
i can't get the computer to do anything. Even the run window does not work, no command line entries work. Can't open any programs or get to system restore. There is a black screen, but the task bar remains and I started MS Security Essentials to do a full scan. It returned a detected item: Trojan:DOS/Alureon.E, alert level: severe, status: error encountered, recommended: quarantine. Error message: security essentials couldn't apply the action your selected. error code: 0x80501001 Details: security essentials error: error code 0x80070032. The request is not supported. Category: Trojan. Items: boot:\\PHYSICALDRIVE0\PARTITION3(TYPE17)
The "apply" button is ghosted.
Under the online info button: Definition 1.115.712.0 [MSSE was able to open IE to get this]
 
1 - 1 of 1 Posts
Status
Not open for further replies.
Top