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I hate to say this but I would probably remove all of her networking information and reload it from scratch. 100 to 1 is that the software installed overwrote some of your networking files and has now corrupted something preventing even DUN from communicating (maybe something in the winsock?) Anyways I would remove it all reboot and readd all the networking comonents back in. Make sure to have your original Windows 98 cd available as well you may need your modem drivers.
 
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