I own a Toshiba A105 laptop and it has a software modem and I have tried for several months to get it to connect to the dial up in my house but I cant get it to work. At first I thought it was just because I used aol and there was something wrong with it and had to deal with their tech support people alot and never fixed my problem so now I have a different ISP, a local one, Hawaiian Telcom, and it does not connect either. I get some error messege telling me that the remote computer is not responding. I know that the connection works because I can connect on my desktop computer. The phone jack and the cable also work fine. I was wondering if this is a problem with the modem and have been told that a software modem is "fake" and for cosmetic purposes, so is it? Is there some way to fix this or would it just be better to buy an external modem?