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did you get a disk with your key board? If so, uninstall in add/remove, and then restart and re-install. If not, I have at times had to shut the system down, un-plug the key board, boot up without it. Shut down again, plug in the keyboard, start the system back up agin. At the least it won't hurt a thing.
 

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The way the keyboard should work is that the caps lock DOES toggle. When caps lock is on, pressing the shift key will give you lower case letters...
 
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