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System update issues on my s20+

310 Views 15 Replies 3 Participants Last post by  wrgaf0935129
I bought an s20+ on ebay over the summer after Samsung sold me a Piece of junk. About a month later I noticed my phone hadn't had a system update come through. This is where I noticed my android security patch level is January 1, 2022. I contacted Samsung and they've gave me the run around saying it's not a big deal I need to wait on the release from my mobile service provider then sending me to their "support" team who was supposed to email me or call back, which was 3 months ago and haven't heard a word.
I also have an s20 5g and an s22 which both have updated just fine, both are android 13 after the recent system updates, while my current phone hasn't updated since I bought it.
I don't have access to a computer right now or I would have updated It manually and went on about my day. Is there anything I can do or do I just need to find a computer and do it myself.
I'm almost certain the phone is unlocked, ive had Google Fi, mint mobile and currently have US mobile as service providers. My Google play system update is up to November 1st, 2022 which I have to update myself either through the app store or through settings menu.
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I don't understand what your problem is.

I have a Samsung S21 5G. It has the following updates:
Android 13
Android security patch level: October 1, 2022
Google play system update: July 1, 2022

Google phones get the Android updates first. Phone carriers get the updates from them. When they release these updates to their customers is up them. This may require them to test the updates first.

Unlocked has different meanings depending upon the context.

Many phones you buy from a carrier come locked to them through their IMEI number. Depending upon the carrier unlocking this phone may be as simple as paying any money owed to them and calling them to request they unlock the phone. After that you can get service on it from another carrier. Other restrictions may apply depending upon the carrier.

There are only three major phone networks. They are AT&T, Verizon, and T-Mobile. All the other smaller carriers lease equipment and bandwidth on one or more of the major carriers.

In the US their are two major technical standards for phones. They are GSM & CDMA. CDMA is used and Verizon, US Cellular, and some others. GSM is used by AT&T, T-Mobile, and just about everyone else.

Mint runs on the T-Mobile network. US Mobile uses the T-Mobile and Verizon Wireless networks. You would have to research your phone's exact model number to see whether it is fully unlocked or not.

Phones from carriers usually have their hardware enabled for either GSM or CMDA depending upon the requirements of the carrier.

I have had three cell phones:
Samsung S7, model SM-G930A (AT&T)
Samsung S7, model SM-G930U (US unlocked)
Samsung S21 5G, model SM-G991U1 (US unlocked)

In this context unlocked means the phones have both GSM and CMDA enabled. This means they have the ability to work with any carrier in the US.
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I don't understand what your problem is.

I have a Samsung S21 5G. It has the following updates:
Android 13
Android security patch level: October 1, 2022
Google play system update: July 1, 2022

Google phones get the Android updates first. Phone carriers get the updates from them. When they release these updates to their customers is up them. This may require them to test the updates first.

Unlocked has different meanings depending upon the context.

Many phones you buy from a carrier come locked to them through their IMEI number. Depending upon the carrier unlocking this phone may be as simple as paying any money owed to them and calling them to request they unlock the phone. After that you can get service on it from another carrier. Other restrictions may apply depending upon the carrier.

There are only three major phone networks. They are AT&T, Verizon, and T-Mobile. All the other smaller carriers lease equipment and bandwidth on one or more of the major carriers.

In the US their are two major technical standards for phones. They are GSM & CDMA. CDMA is used and Verizon, US Cellular, and some others. GSM is used by AT&T, T-Mobile, and just about everyone else.

Mint runs on the T-Mobile network. US Mobile uses the T-Mobile and Verizon Wireless networks. You would have to research your phone's exact model number to see whether it is fully unlocked or not.

Phones from carriers usually have their hardware enabled for either GSM or CMDA depending upon the requirements of the carrier.

I have had three cell phones:
Samsung S7, model SM-G930A (AT&T)
Samsung S7, model SM-G930U (US unlocked)
Samsung S21 5G, model SM-G991U1 (US unlocked)

In this context unlocked means the phones have both GSM and CMDA enabled. This means they have the ability to work with any carrier in the US.
Current phone- s20+ model SM-G986U (unlocked)
Android 12.
Google play system update: nov.1 2022
Security patch level: Jan 1, 2022 <-- (this is my issue )

My other 2 are
S20 5g - SM-G981U (originally locked through boost, currently unlocked)
Android 13
Google play -oct 1, 2022
Security patch: Nov. 1 2022

S22- SM-S901U ( Boost mobile)
Android 13
Google play: updating as we speak
Security patch: December 1st 2022.

My issue is with my current phones security patch level.
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As for the s20+, from what I gathered it is US unlocked, but I could be wrong. Judging by the SPSV is- (SAOMC_SM-G986U_OYN_XAA_12_0006 XAA/XAA/TMB)
I know the XAA means it's unlocked/ the TMB is my current service
My s20 is SPR/XAA,SPR/SPR which is sprint before Dish took them over. And the S22 is DSH/DSH which is DIsh network after they bought boost.
I want to emphasize that factory unlocked means the phone came directly from the manufacturer and has never had a SIM installed from a carrier. In my case two of my Samsung phones were this way.

The model number should be in Settings > About phone. The Samsung S20+ 5G if factory US Unlocked should show SM-G986U1.

For my Samsung S21 5G it shows this:

Rectangle Font Parallel Logo Circle
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These are the models I know of:
Samsung Galaxy S20 5G
Versions: SM-G981B, SM-G981F (International); SM-G981U (USA); SM-G981U1 (USA Unlocked); SM-G981W (Canada); SM-G9810 (China, Hong Kong); SM-G981N (Korea)

Samsung Galaxy S20+ 5G
Versions: SM-G986B, SM-G986F (International); SM-G986U (USA); SM-G986U1 (USA Unlocked); SM-G986W (Canada); SM-G9860 (China, Hong Kong); SM-G986N (Korea)

As you can see the models have to have a U1 after it to be US unlocked.

Like I said look in the settings to see what the exact model is.
These are the models I know of:
Samsung Galaxy S20 5G
Versions: SM-G981B, SM-G981F (International); SM-G981U (USA); SM-G981U1 (USA Unlocked); SM-G981W (Canada); SM-G9810 (China, Hong Kong); SM-G981N (Korea)

Samsung Galaxy S20+ 5G
Versions: SM-G986B, SM-G986F (International); SM-G986U (USA); SM-G986U1 (USA Unlocked); SM-G986W (Canada); SM-G9860 (China, Hong Kong); SM-G986N (Korea)

As you can see the models have to have a U1 after it to be US unlocked.

Like I said look in the settings to see what the exact model is.
There is no 1 so it's just SM-986U. The CSC code says it's "unbranded/unlocked us version".

The simplest thing for me to do is find the firmware and try updating it that way, I don't have access to a computer right now though to do that.
It is a Note 20 Ultra 5G

It is a Note 20 Ultra 5G

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It's an s20+ . I'm just gonna have to find someone with a computer I could use I guess, I was hoping there might have been another way to do it but I guess not.
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It's an s20+ . I'm just gonna have to find someone with a computer I could use I guess, I was hoping there might have been another way to do it but I guess not.
It see you have a US version not an unlocked one.

I still don't understand what problem you are having. What do you need a computer for?

Every phone model depends upon the carrier it is paired with for updates. Each carrier differs how often that is and when that stops. If I were you I would just enjoy the phone and stop worrying about a problem that may not even exist.
It see you have a US version not an unlocked one.

I still don't understand what problem you are having. What do you need a computer for?

Every phone model depends upon the carrier it is paired with for updates. Each carrier differs how often that is and when that stops. If I were you I would just enjoy the phone and stop worrying about a problem that may not even exist.
This is my issue, it may not even be a problem I don't know, Samsung support seemed to think so and then never bothered to contact me. I've had it 9 months now and the security patch level hasn't changed. My S20 Is older than this phone and it's updated 5 times now, this phone hasn't updated once since I had it.
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But which carrier do you have? It is up to them to give you the Android updates that come through Samsung. Have you contacted the carrier to see why you haven't gotten updates in a year?

Have you tried going into the settings and do a manual check for updates? If that does not work you might want to a reset to factory settings. If that does not work to give updates and the carrier is not at fault then maybe there is something wrong with your phone.
I was just asking for advice that's all.

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I have US mobile. They were suppose to hand the ticket off to tech support And call me back. 3 months later I'm still waiting on that call. They couldn't even fix my MMS problem, I figured it out by searching threads online. Same thing with Samsung support, it's been a joke.
I've factory reset twice, the last time I just started from scratch and didn't transfer anything I had backed up.
Didn't you say you bought that phone on Ebay? If so, maybe you bought somebody else's problem.

You have two choices since nobody remotely can diagnose why you are having problems with your phone. Either you live with the phone the way it is or replace it with one that has a warranty.

BTW, my wife has a Samsung Galaxy J3 Prime with Android 7.0. It hasn't had an update since 2019. As long as it keeps working she is not going to complain.
Didn't you say you bought that phone on Ebay? If so, maybe you bought somebody else's problem.

You have two choices since nobody remotely can diagnose why you are having problems with your phone. Either you live with the phone the way it is or replace it with one that has a warranty.

BTW, my wife has a Samsung Galaxy J3 Prime with Android 7.0. It hasn't had an update since 2019. As long as it keeps working she is not going to complain.
I'm almost ready to go back to my regular S20, by far the best phone ive ever owned, I just need to fix the charging port. That's the reason all this started. I bought an s21 fe through Samsung as a replacement and they sold me a POS. Spent over a month trying to fix connection issues and exteme overheating problems sent it back. I was still with boost at the time so I did the boost up plan and got the S22. After almost a months and 2 Sims cards later that phone wouldn't stay connected to any wifi or mobile network for longer than 5 minutes at a time. A simple call or a live chat would take days because everytime I got disconnected I had to start completely over with a new person and it got old so I started looking for a new service so I could send that phone back and drop boost. I ended up transferring the number by mistake which essentially locked me out of boost mobile completely so that phone is locked to them bc I owe on it.
as for this phone, really the only issues I've seen Is the update issue, and the fact it randomly shuts off by it's self, sometimes twice or 3 times in a day, I don't have auto Optimize on and it's not set to automatically reset. I do know the next phone I buy will not be a Samsung 🤣.
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