I tried using your link to Revo uninstaller but I no longer have the help of my computer literate brother-in-law who lives in a different state. The message that came up was "Your download will start soon" then a new page that gave me a lot of product options from Cnet but there doesnt seem to be any way of continuing the download process.
I am an "old" beginner which is what got me in trouble in the first place. I had accidently installed Imesh and Alot which has made my computer run at a snails pace. My brother-in-law thinks he's cleaned them up but I am back home now and so I have to try "fly solo". These two programs seem to be gone (fingers crossed) but the running is only moderately improved
I got my computer second hand from a friend with Symantec Antivirus already installed. It kept coming up with a bubble message saying it was inactive which Alan said was one of the things slowing down my computer as it was trying to load. That was why he started to remove it but going through the usual add/remove program required the key that I don't have. My friend who gave me the computer has moved to Bruni so....no key!
I am now really wary of downloading ANYTHING on my own so with Revo not making it simple I'm not sure what to do
Thanks for your patience. I am trying to move out of the stone age but us old girls come from the pre digital tech era so it's so much harder for us to pick this stuff up.
Now about Revo Uninstaller, you should just be able to click "Download Now". Then when it gets to the page that says "your download will start soon", wait for a download box to appear. If it does not, look at the top of Internet Explorer for a gold bar mentioning the blocking of a pop-up. This may be the reason the download box does not appear.
I managed to install Revo Uninstaller and successfully went through the process to uninstall Symantec Antivirus but my initial problem remains.
When I right click in any program an Install Shield Wizard begins to reinstall Symantec Antivirus.
While I was uninstalling with Revo the Symantec uninstall wizard came up again and when I went through its process it stopped me by requesting the password. So I cancelled it and continued the uninstall process with Revo.
According to Revo I'm done but this Wizard still doggedly remains and wont let me use my right click.
The good news is my computer is behaving better. Is there a way of dumping this wizard or do I just have to put up with. I can still use right click actions after I've stopped the wizard's installation process. It's just very annoying and I have to be on my guard to hit cancel quickly as the installation is fast.
This is really strange. Norton or Symantec doesn't appear anywhere on my computer nor is it running in the taskbar. I looked under C:\Program Files\Norton and did a search for it all over the computer, then tried a search under Norton Install Shield Wizard.
Did find a folder inside Program File folder called Instal Shield Installation Information and inside this there were a number of folders with long numerical/alphabetical names but none of these had any references to Norton or Symantec. They each had an icon named Setup Install Shield (R) Setup Launcher, then a file version and some had Macrovision in the name
One thing I noticed is that when I try right clicking, the first little box that comes up has Windows Installer on the top then it changes to Symantec Antivirus Shield Wizard.
The other thing that might have something to do with it is that this computer is an ex-education departmant unit and still has 4 servers installed. Would they be trying to load as well? Would it help if I dump these and if yes how do I do it?
They are labelled in My Computer as:
students$ on 'hpsserver' (R
staff$ on 'hpsserver' (V
Group on 'hpsserver' (Y
CDs on 'hpsserver' (S
Thanks again The Shooter93.
PS: My son installed AVG for me prior to Xmas so I have Virus protection. I also have spybot
I tried running Norton removal tool in safe mode but the Install shield wizard still ran when I tried to right click. Then I thought since I dont know what year the Symantec Antivirus was originally installed maybe I went too far back, so I installed the removal tool again for 2006 + but that didn't work either.
I'm stumped - I hope you aren't????? Would really like to see an end to this saga
If that fails again, you can try reinstalling your Norton products and then using the Norton Removal Tool. However, before doing so, I recommend removing AVG with the AVG Remover to avoid any conflicts.
Sounds like you have a corporate version of Symantec's security suite, although maybe personal versions have password protection. We don't help with passwords, so if you cannot get it legitimately your only real choice is to install or "Recover" the operating system.
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