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Swap to same model PCB board remove the encryption?

965 Views 5 Replies 2 Participants Last post by bassfisher6522, Jun 17, 2020

lee.zhihao2020

Discussion Starter · Jun 16, 2020 (Edited)

I have 2 units of WD My Passport Ultra (Backup) with the same PCB model.
https://support-en.wd.com/app/products/product-detail/p/1377
I have encrypted both of them with WD software (HARDWARE ENCRYPTION) and they work ok but I have question:
If someone (donate) have the same PCB model from none encrypted drive
and he replace it with my (Patient) PCB encrypted drive,
will it remove the hardware encryption and he get access to my files and data?
or that the encryption is set on the magnetic plate and not on the PCB?

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bassfisher6522

· #2 · Jun 16, 2020

I think that is something you'll have to ask WD tech support about.

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lee.zhihao2020

Discussion Starter · #3 · Jun 16, 2020 (Edited)

bassfisher6522 said:
I think that is something you'll have to ask WD tech support about.

Hello

WD Stoped the support for this hard disk because it's an old model.
in the product page:

Support for these products has ended and is no longer available per WD Product Software Support Status.
For assistance Ask the WD Community or reference the online Knowledge Base.

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bassfisher6522

· #4 · Jun 16, 2020

No you misunderstood what I meant. You need to ask WD about the encryption aspect of your PCB question.

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lee.zhihao2020

Discussion Starter · #5 · Jun 17, 2020 (Edited)

I asked them:
https://community.wd.com/t/swap-to-same-model-pcb-board-remove-the-encryption/252932
https://community.wd.com/t/same-model-pcb-board-swap-remove-the-encryption/252967
I hope that someone there or here knows the correct answer.

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bassfisher6522

· #6 · Jun 17, 2020

No...you asked in the WD community.....same as a forum. You have to contact WD Tech support either with a support ticket or more preferably a live person on the phone.

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