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Discussion Starter · #1 ·
Hello.

I received a used laptop recently. It went from working to not booting the OS within a month of my getting it. I installed and ran AVG before it stopped booting (but it ran AVG with no snags up until now).

Since I cannot get into any form of OS, I cannot post a hijack this log, but I would appreciate any direction.
When I power up the computer, I get this message:

Windows could not start because the following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM

You can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM.
Select 'r' at the first screen to start repair.


The reason I suspect malware is because I have not deleted anything or messed with my control panel since receiving the computer.

Upon pressing 'r', I am prompted for the CD. I did not receive the CD and I suspect the original owner never did either. I am also conveniently working out of Japan, so I can't really call gateway for customer service.

F10 gets me the boot menu, and F2 gets me to my BIOS settings. F1 still works to get me to the option of starting in safe mood, but it never gets into windows. You select a boot in safe mode, it takes you back to the screen about the corrupt/missing file.

I would appreciate advice, or a polite redirection if this post does not belong here. Thank you!
 
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