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Stuck on dell loading screen

4907 Views 44 Replies 3 Participants Last post by Erinstout, Apr 21, 2022

Erinstout

Discussion Starter · Apr 19, 2022

Last night when i tried to turn on my computer it went into immediate support assist to run tests. I have dell laptop inspiron 17. Even after it was done running tests and would restart, it would go back into support assist. Once i finally got out of that, its now stuck on dell loading screen. Ive been researching and coming up short.

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PeterOz

· #2 · Apr 19, 2022

Did any test fail
With the dell logo screen does it say to press Del or F12 etc to enter bios
If yes enter bios
can you see the hard drive listed.
Can you post the service tag number so we can get the exact build details

Erinstout

Discussion Starter · #3 · Apr 19, 2022

Service tag:
5KHB1W2
The logo screen does not indicate to press that, its just a black screen with logo and spinning circle.
No test failed, however, when i entered f8+f12, i ran a diagnostics test and everything was good except battery indicated "end of useable life" . When i checked the battery health, it said it was good.
It may just be the battery, but all the stats say its healthy and running at 65W

PeterOz

· #4 · Apr 19, 2022

reboot and press the del key

PeterOz

· #5 · Apr 19, 2022

Sorry
Try F2 for bios

Erinstout

Discussion Starter · #6 · Apr 19, 2022

PeterOz said:
reboot and press the del key

This isnt responding or pulling up anything

PeterOz

· #7 · Apr 19, 2022

Try F2

Erinstout

Discussion Starter · #8 · Apr 19, 2022

PeterOz said:
Try F2

Okay i have bios pulled up

PeterOz

· #9 · Apr 19, 2022

Yeah they keep changing the keys
Look through the bios (under boot menu maybe)
can you see the drive listed

Erinstout

Discussion Starter · #10 · Apr 19, 2022

Im not sure what to be looking for, i dont see the word drive anywhere. Would it be called something else cause i can see all my system information

PeterOz

· #11 · Apr 19, 2022

can you see general system information page

Erinstout

Discussion Starter · #12 · Apr 19, 2022

Yes

PeterOz

· #13 · Apr 19, 2022

can you see device iformation
Hdd -
Can you enter on hdd and see drive listed?
Pic attached

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PeterOz

· #14 · Apr 19, 2022

Edit Double post

Erinstout

Discussion Starter · #15 · Apr 19, 2022

PeterOz said:
can you see device iformation
Hdd -
Can you enter on hdd and see drive listed?
Pic attached

Yes Primary HDD is 2000 GB WDZHZ8LW

PeterOz

· #16 · Apr 19, 2022

ok it can see your hard drive = kinda good

1) Do you have any data - Pics docs etc you need to get off the drive
2) Do you have a usb key at least 8GB

Erinstout

Discussion Starter · #17 · Apr 19, 2022

PeterOz said:
ok it can see your hard drive = kinda good

1) Do you have any data - Pics docs etc you need to get off the drive
2) Do you have a usb key at least 8GB

Yes I have schoolwork on adobe programs that I need. I have a seperate usb drive but the work on my computer now isnt on my usb

PeterOz

· #18 · Apr 19, 2022

1) we can try and use a linux distro to try and get your school work off to an external drive
or
2) We can try a windows 10 repair - Data should be safe - cannot say 100% safe

Erinstout

Discussion Starter · #19 · Apr 19, 2022

Is linux more complicated or fairly simple to do?

PeterOz

· #20 · Apr 19, 2022

4

Not hard -You do not need to install
Have a read of this - If in doubt ASK
Do you have any data you need to get off this computer? If yes then make a ubuntu bootable usb or dvd
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview NO install needed
Copy your data to an external drive or another computer/nas.

Insert the usb or cd/dvd and boot your system. You may have to change bios settings to boot from the usb or cd/dvd (every computer is different) We can help with this.

When the computer boots choose TRY UBUNTU and let the system boot.

When booted look on the left-hand side of the screen and click on Files icon

Colorfulness Communication Device Font Material property Screenshot

Then click on Other Locations - bottom of list

Font Communication Device Parallel Screenshot Technology

Click on your drive for example Win 7

Rectangle Font Technology Screenshot Parallel

Click on Users Icon

Click on your name listed under users

You should now see your data e.g Documents Pictures etc.

Copy your data to an external drive or another computer/nas.

When finished Click on the shutdown icon in the top right-hand corner Click on Power Off

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