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Stuck at "ACER" boot screen after windows 10 update.

451 Views 5 Replies 2 Participants Last post by flavallee, Aug 17, 2020

CreepYsk

Discussion Starter · Aug 16, 2020

So basically.
I was trying now for a year to update windows 10 from factory version 1703 to 1909 currently. And I ran into an issue. I let the windows download the update, restart the computer, but then, it just won't do anything else then just turn on, show ACER logo and that's it. Nothing is loading and I am forced to turn off the computer and boot it up again. After the second boot, it would start windows normaly but it says that it was unable to update. And as time passed, I discovered that other functions are not working properly or not working at all. Like windows search, or half of the start menu. So if u guys know something about this, or you could help me, please let me now. Thanks in advance.

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flavallee

· #2 · Aug 16, 2020 (Edited)

If your Acer is still running Version 1703 (April 2017) of Windows 10, it should be updated to Version 2004 (May 2020).

Because your Acer is obviously a few years old and the upgrade process did not work for you, you should do a clean install of Version 2004.

Go HERE, then click Download tool now, then download and save the MediaCreationTool2004.exe file.

After that's done, close all open browser and app windows, then double-click the saved file to run it.

Follow the directions to download Windows 10 and create a bootable USB thumb drive or bootable DVD.

After that's done and you've backed up any personal data that you don't want to use, you can use that newly-created bootable media to do a clean install of Version 2004.

What's the exact SNID number on your Acer?

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CreepYsk

Discussion Starter · #3 · Aug 16, 2020

Thanks for the quick response.
SNID is 72000368418, it is a desktop Acer aspire gx-781, bought 3 years ago.
I will try the media creation tool right now and I will post a message here for an update if it worked or not.

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flavallee

· #4 · Aug 16, 2020

According to that SNID number, you have THIS Acer Aspire GX-781 Desktop PC which came with Windows 10 Home 64-bit.

It appears to have come with these specs:
Intel Core i5-7500 3.40 GHz quad core processor
8 GB DDR4-2400 MHz RAM
1 TB (931 GB actual capacity) hard disk drive
128 GB (119 GB actual capacity) solid state drive
DVD-Writer disc drive
Intel HD Graphics 630 integrated graphics
NVIDIA GeForce GTX 1050 dedicated graphics card
Realtek high definition audio
Realtek gigabit ethernet
Intel Dual Band Wireless-AC 7265
500W power supply

Is all that correct?

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CreepYsk

Discussion Starter · #5 · Aug 16, 2020

Just installed another 8 GB of ram
also no SSD, just 2 HDDs
no integrated graphics
GTX 1050ti

and other specs are good to go

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flavallee

· #6 · Aug 17, 2020

Thanks for the clarification.

I'm glad to see you added another 8 GB of RAM and is now running it with 16 GB.

You should consider replacing those 2 HDD's with 2 SSD's.
It will make a noticeable improvement in performance and snappiness.
I speak from personal experience.

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