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Discussion Starter · #1 ·
hey, thank you for viewing. i have a real bad prob.
i have a virus on my computer, so symantec told me to get rid of it by turning of system restore and restarting my comp in safe mode using msconfig. now, when i turn on my computer, it gets halfway loading and then restarts. when i press F8 and select 'do not restart on system failure', the screen turns blue insted of restarting and this message is displayed:

STOP: c000021a {fatal System Error}
the Session Manager Initialization system process teminated unexpectedly with a staus of 0xc0000034 (0x00000000 0x00000000).
the system has been shut down.

all the lights go off on the computer and i have to press the button and turn it off. i have tried pressing F8 on startup and tried using all the diffrent startup options but nothing will work.

i use windows XP professional.

Please help me. :(
 

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Discussion Starter · #3 ·
it says i have to use doctor watson but i cant use anything on my computer, it only gets as far as the loading screen (the screen with the windows logo and loading bar). :(
thanks for trying...
 
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