spyware
-
Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
- Status
1 - 3 of 3 Posts
Joined
·
124,726 Posts
First Name -
Karen
Hi ayds and welcome to TSG,
You can safely delete all the entries found by Ad-Aware. I'm also including the instructions for Ad-Aware so you can verify that you have configured it correctly and that you have the latest reference file. I would also suggest that you install and run Spybot Search & Destroy and Hijack This and then post a Hijack This scan log for the experts to take a look at.
AD-AWARE
Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181
Install the program and launch it.
First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.
Make sure the following settings are made and on -------ON=GREEN
From main window: Click Start then Activate in-depth scan (recommended)
Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.
Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot
Click proceed to save your settings.
Now to scan just click the Next button.
When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)
Restart your computer
Download and run: SPYBOT SEARCH & DESTROY, here:
http://download.com.com/3000-2144-1...tml?tag=lst-0-1
Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.
Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:
http://www.javacoolsoftware.com/spywareblaster.html
Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as Im not qualified to analyze the log.
Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to its own folder (not temporary files or the desktop).
Close all open windows and open HIJACK THIS. Click Scan. When the scan is finished (it only takes a second), the scan button will change to Save Log. Click on Save Log and save it to NotePad. Copy the entire log and paste it here.
DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.
Cookie
You can safely delete all the entries found by Ad-Aware. I'm also including the instructions for Ad-Aware so you can verify that you have configured it correctly and that you have the latest reference file. I would also suggest that you install and run Spybot Search & Destroy and Hijack This and then post a Hijack This scan log for the experts to take a look at.
AD-AWARE
Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181
Install the program and launch it.
First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.
Make sure the following settings are made and on -------ON=GREEN
From main window: Click Start then Activate in-depth scan (recommended)
Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.
Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot
Click proceed to save your settings.
Now to scan just click the Next button.
When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)
Restart your computer
Download and run: SPYBOT SEARCH & DESTROY, here:
http://download.com.com/3000-2144-1...tml?tag=lst-0-1
Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.
Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:
http://www.javacoolsoftware.com/spywareblaster.html
Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as Im not qualified to analyze the log.
Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to its own folder (not temporary files or the desktop).
Close all open windows and open HIJACK THIS. Click Scan. When the scan is finished (it only takes a second), the scan button will change to Save Log. Click on Save Log and save it to NotePad. Copy the entire log and paste it here.
DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.
Cookie
1 - 3 of 3 Posts
- Status
Join the discussion
