[ukchucktown]

I'm starting to get a headache trying to remove some spyware infecting my system. I've removed it numerous time but like all pesky spyware it keeps replicating itself and I can't seem to rid my system of it. The log from HijackThis is below. Any helpful advice would be appreciated as I can't figure out how to get rid of it permanently.

UK

<HijackThis Log>
Logfile of HijackThis v1.99.0
Scan saved at 9:05:13 PM, on 1/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\PGPserv.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\system32\asbxiv.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\PGP\PGPtray.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
O2 - BHO: ZServObj Class - {00000000-C1EC-0345-6EC2-4D0300000000} - C:\WINDOWS\ZServ.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ptozcasod] C:\WINDOWS\system32\asbxiv.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: PGPtray.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O23 - Service: PGPserv - PGP Corporation - C:\WINDOWS\system32\PGPserv.exe
O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: VAIO Media Music Server - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe
O23 - Service: VAIO Media Music Server (HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Music Server (UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Photo Server (UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Video Server - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe
O23 - Service: VAIO Media Video Server (HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Video Server (UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
</HijackThis Log>

 

[jd_957]

need to get an anti - virus. either AVG or AVAST. they are both free. i am no expert, but i did not see one in the log above. i am sure an expert will be by shortly to offer more help.

 

[ukchucktown]

I've run Spybot numerous times. The one DLL that keeps coming back is c:\windows\zserv.dll. I think that's at the root of the problem. In safe mode, I unregistered the dll and deleted it but it came back despite having the system restore service disabled. I might need something more poweful than Spybot because it clears the problem temporarily but does not resolve the infestation.

UK