It will depend on the router, as in was it set up manually with a different provider that may needed to set the WAN port? If in doubt, factory reset it and configure the wireless section. If you do reset it, then make sure the modem is turned off for a few minutes, then reconnect.

You may want to reconsider this router and get a new one because the technology may be too old and you will not get the speeds you need, as well as outdated security.

What modem do you have?

 

The modem is what Spectrum supplied: E31T2V1, DOCSIS3.1 eMTA.

 

The modem is what Spectrum supplied: E31T2V1, DOCSIS3.1 eMTA.

I have 500 Mbps internet and phone service with Spectrum.
7 months ago, they forced me to upgrade the Arris modem/router that I'd had for 5 years because it would stop being supported in a few weeks.

They replaced it with these 2 components which I had to install and set up myself:
Ubee E31T2V1 DOSCIS 3.1 eMTA (modem - no battery)
Askey Wave 2 RAC2V1K WiFi 5 802.11ac 4-Port LAN (router)

It appears you were provided with the same modem which I have.
Were you also provided with the same router, or were you provided with a different model?

Your Linksys WRT54GL router is a dinosaur, so it's unlikely that Spectrum will support it.

 

If you only unplugged the power cord, then the battery would have kicked in and potentially kept the connection working. You will need to remove both battery and power, assuming you can remove the battery.

You can also try a power cycle, which is to hold the reset button on the back for 4 seconds. I would try that without the router connected first, then wait for the light to show internet connectivity on the modem then connect the router.

 

According to Spectrum, the modem didn't come with a battery. It's up to the customer to add their own which I haven't.

I'll try your suggestion to connect the Linksys router after rebooting the modem although I think I already tried that.

Thanks!

 

Do you have phone service through them also?

 

Yes.

 

I seriously doubt that Linksys router is supported, but only Spectrum can verify that.

Which router did you return, and which router are you currently using?

Good luck with getting a technician to respond to your home if you need one.

 

Router returned was as described and the new modem and router kept is pictured. All equipment is Spectrum branded.

Spectrum always refuses to offer any support on any hardware except their own so won't even attempt to ask them. That's why I posted here.

 

Your photo is blurred, but it appears you have the same Ubee modem and Askey router that I use.

I'm guessing the twin antennas in the photo is the back of the Linksys router you want to use.

Have you contacted Spectrum yet and inquired about the Linksys router?

 

Thanks for the followups.

You're correct about the twin antennas being those for the Linksys.

Just spoke with a Spectrum tech support rep who told me he couldn't find whether the Linksys router is compatible or not. That implies it may still be so am going to pursue configuring it a bit more.

Did more searching and found: 1)

, and 2) Linksys WRT54G and Charter. Tried using the original setup disk but found it damaged.

 

Do you remember the correct Linksys router ip address? It should be 192.168.1.1. Use an ethernet cable to connect to the Linksys and see if any configuration needs to be changed.

 

Thanks to all for the help. Will digest and figure the best way forward. Maybe I'll just bite the bullet and buy a new router. Problem with that is extended break even. Going cheap though will come at the expense of security.

 

I'm using a Linksys WRTGL with my Comcast/Xfinity ISP since 2017. I bought my own modem. It is a DOCSIS 3.0 Motorola Surfboard. I do NOT have phone service so I can't say whether it would work on not. I think you need something more if you have phone service.

First if you have a Spectrum Modem and a separate router this is what you need to do.
1. Unplug Spectrum's router.
2. Power down the Spectrum modem. Wait at least a minute so the modem forgets what was plugged into it.
3. Plug the Linksys router into the Spectrum modem.
4. Power up the Spectrum modem and wait until all the proper light show.
5. Power up the Linksys router and you should see the wifi light on.

 

Thanks to everyone's contributions here, I finally got it to work! I think what I wasn't doing was specified in the YouTube video mentioned above; MAC address clone. After saving that and rebooting the modem and router, both internet and wireless function.

This router is a wonder! No wonder it's still being sold. Security though is a question.

 

Security though is a question.

Whats on your mind ?

 

In my opinion, WPA2 is still fine. Just use a strong passphrase. The only way to get better is using hardware with the latest iteration of WiFi 6 which now has WPA3 support. But you also have to have a mobile device that supports WPA3 or it's totally useless.

As far as third party firmware such as Tomato or DD-WRT, if you don't have a specific feature those firmware offers, there's no reason to update your router with them.

 

Will stick with the stock firmware.

Noticed some streaming hiccups on Roku not experienced with the Spectrum router but it's minimal. Still amazed the Linksys still functions well enough.

I guess forum administration can designate this thread solved.

 

How to mark a thread solved.

Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kabob" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.

Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)

 

RE WPA2 not secure enough - If you invest in a WiFi 6 router, you have to also use Wifi 6 client pc's. I javen't seen any USB Wifi6 adapters yet - I may be wrong.

 

The new Dell's that we get seem to be on WiFi 6... will check to see if they have those adapters... (but that's for another thread )

Glad to have helped @19jss58!

 

As a follow up, was having streaming issues until moving the antennae more horizontally. This doesn't make sense since one would think the higher they are, the better.