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Discussion Starter · #1 ·
I'm getting the same "Specified service does not exist as an installed service." when I try to run various programs from my computer. I tried the method listed in the earlier forum regarding the registry edit (regedit) and the configuration but to no avail.

I'm getting this on various programs I try to open. Any suggestions???

By the way, I'm probably what would be considered a lay-man in the terms of manipulating and troubleshooting computers and the OS, so please be gentle with me.

Thanks,

Tom
 

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Discussion Starter · #3 ·
I tried the sfc/scannow command in the Start/Run box and it found nothing.

I searched for sfc and it pulled up a program. I tried to double-click it and right click/open and the screen flashes like a program is trying to open and then closes (i.e. nothing happened each time).
 

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sorry , start type cmd when it comes up right click it run as administrator when black cmd box comes up then type sfc /scannow
 

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Try this fix: EXEFIX

Unzip the fix and extract the .REG file to the Desktop. Right-click the .REG file and choose Merge. Note that you need to be an Administrator to apply this fix.

Reboot the computer.

If the fix only opens as a text file, right-click it and select Open With > Choose Program... Then, select the Registry Editor.

If the Registry Editor is not in the list, browse to C:\WINDOWS and select regedit.
 

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Press the Windows key + R to open a Run box.

Copy the following command and paste it in the Run box and click OK:

Code:
cmd /k reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}" /s
Next, copy (right-click and Select All > press Enter) the entire content of the command prompt output and paste it into your next reply.
 

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Discussion Starter · #14 ·
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}
Class REG_SZ DiskDrive
ClassDesc REG_SZ @%SystemRoot%\System32\StorProp.dll,-17000
(Default) REG_SZ Disk drives
IconPath REG_MULTI_SZ %SystemRoot%\System32\imageres.dll,-32
Installer32 REG_SZ StorProp.Dll,DiskClassInstaller
NoInstallClass REG_SZ 1
SilentInstall REG_SZ 1
UpperFilters REG_MULTI_SZ PartMgr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0000
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0001
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0002
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0003
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0004
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0005
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0006
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0007
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\0008
InfPath REG_SZ disk.inf
InfSection REG_SZ disk_install
InfSectionExt REG_SZ .NT
ProviderName REG_SZ Microsoft
DriverDateData REG_BINARY 00808CA3C594C601
DriverDate REG_SZ 6-21-2006
DriverVersion REG_SZ 6.0.6002.18005
MatchingDeviceId REG_SZ gendisk
DriverDesc REG_SZ Disk drive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BF
C1-08002BE10318}\Properties
C:\Windows\system32>
 

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What exactly did you do before this problem started? Did you install or uninstall anything?

Does the problem persist in Safe Mode?

Please click HERE to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next post.

IMPORTANT: Do not fix anything
 

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Discussion Starter · #16 ·
Don't know if anything was downloaded recently. This is a shared laptop between me, my wife and son. I guess the answer would be "yes, most likely." What? I don't know.

I was able to down-load the Hi-jack program but again was unable to open or Run it due to the "Specified Service...." message.

I appreciate your help on this.
 

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Discussion Starter · #18 ·
Sorry, didn't understand that the 1st time. Here is the script:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:08:50 PM, on 1/10/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Safe mode
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\helppane.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Global Protection 2010\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Security\Panda Global Protection 2010\Inicio.exe"
O4 - HKLM\..\RunOnce: [GrpConv] grpconv -o
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Panda Software Controller - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\PsCtrlS.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\PavFnSvr.exe
O23 - Service: Panda On-Access Anti-Malware Service (PAVSRV) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\pavsrvx86.exe
O23 - Service: Panda Host Service (PSHost) - Panda Security International - c:\program files\panda security\panda global protection 2010\firewall\PSHOST.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Security S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\PsImSvc.exe
O23 - Service: Panda PSK service (PskSvcRetail) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\PskSvc.exe
O23 - Service: PskSvcRetailInst - Panda Security, S.L. - C:\Users\Tom\AppData\Local\Temp\ISSCAN\PskSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2010\TPSrv.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
--
End of file - 4882 bytes
 
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