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Sony Tap 20 won't turn on after update

970 Views 4 Replies 2 Participants Last post by DaGodchild, Jun 18, 2017

DaGodchild

Discussion Starter · Jun 18, 2017

This is my first post.
I have a Sony Tap 20. Completed a Windows update then my battery started to drain. My AC adapter is getting power and the connect has never had an issue. My battery was always great, but all of a sudden, after the update, my PC isn't recognizing the connection to the AC adapter and now the battery is drained.

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metallica5456

· #2 · Jun 18, 2017

If you remove the battery and plug in the charger, does the computer power on?

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DaGodchild

Discussion Starter · #3 · Jun 18, 2017

Its an "All in one" computer...I have no idea how to do that

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metallica5456

· #4 · Jun 18, 2017

Oh sorry for the confusion, it sounded like you had a laptop when you mentioned the battery. I have not known of any AIO's that have a battery.

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DaGodchild

Discussion Starter · #5 · Jun 18, 2017

Sony Tap 20 is a Mobile desktop. I saw a video on how to remove the battery. Super easy. And it still is dead.

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