Hello there!
https://docs.sony.com/release//MHC-EC719iP_EC919iP_EN_ES.pdf
I found this manual. They have several suggestions in the troubleshooting mode. There is a factory reset that might be in order.
Try these and see if they help
https://docs.sony.com/release//MHC-EC719iP_EC919iP_EN_ES.pdf
I found this manual. They have several suggestions in the troubleshooting mode. There is a factory reset that might be in order.
Try these and see if they help