Tech Support Guy banner
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
37 Posts
Discussion Starter · #1 ·
I'm using Office 2003 and when I try to open some Word documents, I get a pop-up screen that says 'select the encoding that makes your document readable'.

Text encoding:
o Windows default o MS DOS o Other encoding

The problem is none of the choices make my document readable. I have also followed Microsoft's Instructions and installed additional fonts by going to Advanced Customization...Office Shared Features...International Support...but this doesn't make the document readable either. I have also uninstalled and then reinstalled Office 2003, but the problem remains. Although this problem affects only a few documents, I want to know how to remedy it effectively. Any help will be appreciated.
 

·
Trusted Advisor
Joined
·
17,571 Posts
Are you sure that they are WORD documents?

Where did you get these documents?
If you made them, what version of Word did you use to make them?
 

·
Registered
Joined
·
1 Posts
Do the word documents have the extension .docx? If so they were created by someone running Word 2007. The simplest fix may be to have them do a "save as" and choose to save as file type "word 97-2003 document" then resend. Otherwise you could try this site: http://www.zamzar.com/ It offers free file conversions that may convert the .docx down to .doc.
 

·
Trusted Advisor
Joined
·
17,571 Posts
Do the word documents have the extension .docx? If so they were created by someone running Word 2007. The simplest fix may be to have them do a "save as" and choose to save as file type "word 97-2003 document" then resend. Otherwise you could try this site: http://www.zamzar.com/ It offers free file conversions that may convert the .docx down to .doc.
Better yet go to http://office.microsoft.com/en-us/products/HA101686761033.aspx and down load and install the "Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats"
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top