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Discussion Starter · #1 ·
Here's the problem, my users open a Word 2003 document and make changes. They save the document and continue to edit. When they try to save again the file claims it is read only. Closing the document and reopening it it still claims it is read only. The only fix we have found that works is uninstalling Office and reinstalling. Anyone have an idea why the document suddenly becomes read only. The user isn't setting it as read only. This has happened to 4 users in two days. Thanks.

Brian
 

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Welcome to the forum. Is there a second user in the file? Have you tried wiping out the normal.dot and seeing if you still have issues?
 

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Discussion Starter · #3 ·
There definitely isn't a second user with the file open. The file is in the user's home folder where only they have access to it. I'll try deleting the normal.dot to see how that affects the problem.

Brian
 

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Discussion Starter · #4 ·
OK gang, this will surprise you. The problem was actually with the drive mapping and offline files cache. I had moved my file server to a new machine a couple weeks ago and disabled offline files when I brought the shares up on the new server. I disconnected the drive mapping to the file server and rebooted the user's computer. The drive is automatically remapped when the user logs in and the read only problem disappeared. I saved the problem files 10-12 times and never had it become read only. Before the file would become read only after the first save. Thanks for your help jimr381.

Brian
 

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Not a Problem. Could you please mark the thread as solved via the "thread tools" drop-down list at the top of the post? If you have any other questions then feel free to post them as well.
 
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