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Discussion Starter · #1 ·
My well maintained but slightly aging XP PC just started getting BLUE SCREEN STOP errors upon re-boot.

STOP:0X0000007E ....more data but it passes by so fast I am not able to capture it all.

The PC is protected by a hardware firewall and Webroot Security Essentials.

I didn't load any new software or drivers, BUT I had to do a master re-set (hard power down) when the PC became unresponsive, might have started the STOP error after that.

I am not able to recover with the Windows XP install disk, just keep getting the STOP error.

I just keep trying SAFE mode, it fails and reattempts over and over. After awhile, I might get a diskchk and the PC will boot normally after that, or I might have to power down a few times

Windows update is configured and automatically gets the required software updates.

I did some searching on the Web and found some general info for this error, but have not been able to find a resolution.

I have worked with this forum before and resolved a very complex virus issue months ago, so I will be able to work effectively with you.

Please consider giving me a hand with this, I really need to get this thing up and running again. I will make the suggested donation to the forum upon resolution of this issue.
 

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Discussion Starter · #2 ·
Thought I could add this basic info...

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz, x86 Family 15 Model 2 Stepping 4
Processor Count: 1
RAM: 1023 Mb
Graphics Card: NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation), 64 Mb
Hard Drives: C: Total - 76297 MB, Free - 34708 MB; F: Total - 76316 MB, Free - 75421 MB;
Motherboard: Intel Corporation , D850MV , AAA57887-301 , IUMV20516563
Antivirus: Webroot Internet Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
 

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Try using the PAUSE BREAK key and see if you can get the complete stop error next time it occurs. If not, next time you get it to boot zip the MINI DUMP files and attach them in your next post. There are a number of people here that can decipher them and possibly find the problem. You can also check in event viewer and see if you see anything.
 

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Discussion Starter · #4 ·
itsjustme, thanks for your reply...! I need a little help understanding MINI DUMP files and event viewer in this context, these are utilities that I have not used in the past. If you could provide me a little guidance here, I will be glad to post the files. It's easy to re-create, just power down and the next startup will be questionable... :)
 

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Ok, just select the latest dump file if there are more than one, zip it and attach it in a post. For event viewer, right click on: MY COMPUTER, click on : MANAGE, and in the drop down pane on the left, select EVENT VIEWER>SYSTEM . See if there are any errors that might give you some info.

EDIT: Sorry, i type too slow, was typing while you were posting. The mini dump and event viewer data will help the guru`s help with your problem.
 

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Ok, these guys stay pretty busy and theres only a handful of people that can analyze the dump files, so have patience, specially with it being new years eve. Once you get em posted, you can click the REPORT button and ask someone to look at them.
 

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POSSIBLY with the STOP error and the circumstances a memory failure I suggest you try this.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

  • Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
    This will enter you into the Bios\Cmos area.
    Find the Advanced area and click Enter
    Look for Boot Sequence or Boot Options and highlight that click Enter
    Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
    Change the second drive to the C or Main Drive
    Once that is done then click F10 to Save and Exit
    You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

The running program will look something like this depending on the size and number of ram modules installed:



It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the "errors" line. If you see ANY errors, even one, most likely, you have bad RAM.
 

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Discussion Starter · #11 ·
thanks MacBoatMaster, no files in the minidump directory...I will work on your suggestions later tonight or early tomorrow, there were events in the event viewer, but I have to review for the relevant events...
 

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go f8 and see if you have a "disable restart on failure" if so check that.
We can then get a full error code
 

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Discussion Starter · #13 ·
MacboatMaster - working on the memory test now...! Selected "disable restart on system failure" and was able to provide more detailed technical data:

STOP: 0x0000007E (0xC0000005, 0x806F6998, 0xF798E5DC, 0xF7988E2D8)

Seems to occur everytime I start or re-start my PC.
 

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If memtest completes without failure

Download, and install WhoCrashed: http://www.resplende...rashedSetup.exe
Open it, click Analyze button.
WhoCrashed will create report.
Copy, and paste it into your next reply.
 

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Discussion Starter · #17 ·
System Information (local)
computer name: HUSTLER
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel(R) Pentium(R) 4 CPU 2.00GHz Intel586, level: 15
1 logical processors, active mask: 1
RAM: 1073004544 total
VM: 2147352576, free: 2025193472


Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer

Conclusion
Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Bummer, nothing good to report...:)
 

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Discussion Starter · #19 ·
I wanted to mention that after the memory tests, I had to attempt a boot "several" times, got the same STOP error, when I selected "safe" mode the system hung when loading agp440.sys I have seen this behavior other times during this problem, finally I had to power down for 15 minutes, then upon restart the system did a disk check, then it re-started normally....?
 

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When it hangs at safe mode boot what it hangs on is NOT the error, that is the last driver loaded BEFORE the error.
Please go Event Viewer, Application, and on the main window scroll down to winlogon that will be the results of that chkdsk, or if you have logged on since, it will be on the next one down.
Does it report finding any errors other then minor file inconsistencies.

On that STOP error that you posted was there any additional information underneath the error and the four parameters.

Go Start, right click My Computer, click Properties, click the hardware tab, click the device manager then on the view tab click Show hidden devices. Are there any warnings.

In respect of Who Crashed and on the link on the report that crash dumps are enabled see the link
http://www.resplendence.com/whocrashed_dumpnotwritten
and see my screenshot please check that you have a paging file size set.
 

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