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Solved: Windows Update shows a blank screen in IE6

9290 Views 1 Reply 1 Participant Last post by kchen, Jan 11, 2007

kchen

Discussion Starter · Jan 9, 2007

I have a very strange problem. My home computer runs on Win XP Home edition with SP2 and IE 6. I have two user accounts in this computer (both have administrative rights). In one account, everything works fine. In the other one, when I opened the Windows Update, I got a blank screen.

I can upgrade from IE 6 to IE 7.0 (from a CD) with the good user account, and the newly installed IE 7 worked fine in the good account, but not in the bad account--streaming images were not shown correctly, they appeared as a black box. However, when I tried to upgrade from the bad account (first uninstall and then reinstall IE7.0 from the same CD), I got an error message that installation could not be completed. Microsoft put IE 6 pack and created a link called "Internet Explorer Troubleshooting" on my desktop. When I double clicked on the link, it gave me a warning "http://go.microsoft.com/fwlink/?=linkid=63939. This file does not have a program associated with it for performing this action. Create an association in the folder option control panel". I have no idea what program to associate it with. Please help.

Also it is very puzzling for me, since I used the same file IE7-WindowsXP-x86-enu.exe for IE 7 installation, how come the computer could successfully read linkid=63939 in one case but not the other?

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kchen

Discussion Starter · #2 · Jan 11, 2007

I did not realized that this problem of not being able to view the Windows Update webpage was due to corrupted WinXP system files, which was repaired by Windows File Protection, by running "sfc /scannow" at the command line.

Thanks to the helpful suggestions I received from members of this Forum, especially MCSA and Bernardus, and ozrom1e, from Start->run-> I typed "sfc /scannow" (without using the Restoration CD), and in just 5 minutes, all my problems are solved. System Restore works, all my user accounts are good, Windows Update screen comes out nicely in all of them, I can upgrade to IE 7, the streaming images are displayed nicely, and I can print webpages and Eudora emails from any user accounts. It is simply great!!! I do not need to reformat my hard drive. I do not need to reinstall WinXP or any software programs on my computer. "sfc /scannow" works like magic, it repaired my corrupted Win XP system files in a flash!!!

PS. In order to avoid the use of Restoration CD for "sfc /scannow" repair, I followed the instruction on http://www.updatexp.com\scannow-sfc.html.
I navigated to the location in my registry to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSFT\Windows\CurrentVersion\SetUp
and set SourcePath (in the right panel) to C:\, since I have the folder i386 in my C drive.

Happy Kathy

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