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Solved: Windows keeps crashing

1253 Views 12 Replies 2 Participants Last post by  apridham
Ok, so I just built a new pc, After I installed my video card driver, my computer randomly crashes (Freezes and sounds Stutters) and gives me the following info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800D621038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040515-12870-02.dmp
C:\Users\ADAM_CUSTOM_2015\AppData\Local\Temp\WER-25334-0.sysdata.xml

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Here is some info on my PC:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 16366 Mb Crucial Ballistix Sport 2 x 8Gb
Graphics Card: AMD Radeon R9 200 Series, -1 Mb (290X, 8GB)
Hard Drives: C: Total - 238372 MB, Free - 178967 MB; E: Total - 476813 MB, Free - 384952 MB;
Motherboard: ASUSTeK Computer INC., M5A78L-M/USB3
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
PSU: Rosewill Lightning 1000W Modular


Anyone have some insight?

Thanks in advance
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Just an annotation; could this be a PSU issue?
C:\Windows\Minidump\040515-12870-02.dmp

is saying something is forcing a memory dump---
not sure if from your memory cards or from the memory on board the
video card itself
if your motherboard has a integrated video monitor port I would hook up that port
& see if your computer starts up without crashing ..
if so delete your video card--- remove video card from computer
try to reinstall the video card----

do U have a spare computer U can try to install the video card in ?????
the other line
error message with WER-33197-0.sysdata.xml is for check disk & wants U to insert the
windows install disk & click repair system----

if U don't have a integrated video/monitor port---inserting the windows install disk at start up couldn't hurt,
--see what U can see with it running----it won't make any changes until U tell it to.
ooppss----that last bit was loopy---
inserting the windows install disk at start up is just to see if your system will run stable with the disk in and no problems----
can see the window install screen on your monitor.
if it does---that means your problem is with the operating system on the hard drive , not the video card.
then yes go ahead & click repair system button to see if it can detect & fix your problem

hope some of this works for you
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C:\Windows\Minidump\040515-12870-02.dmp

is saying something is forcing a memory dump---
not sure if from your memory cards or from the memory on board the
video card itself
if your motherboard has a integrated video monitor port I would hook up that port
& see if your computer starts up without crashing ..
if so delete your video card--- remove video card from computer
try to reinstall the video card----

do U have a spare computer U can try to install the video card in ?????
the other line
error message with WER-33197-0.sysdata.xml is for check disk & wants U to insert the
windows install disk & click repair system----

if U don't have a integrated video/monitor port---inserting the windows install disk at start up couldn't hurt,
--see what U can see with it running----it won't make any changes until U tell it to.
ooppss----that last bit was loopy---
inserting the windows install disk at start up is just to see if your system will run stable with the disk in and no problems----
can see the window install screen on your monitor.
if it does---that means your problem is with the operating system on the hard drive , not the video card.
then yes go ahead & click repair system button to see if it can detect & fix your problem

hope some of this works for you
Thanks for the reply. One thing I forgot to mention, is that i assembled most of the system and installed windows, prior to installing the video card. The system was stable this way. No issues whatsoever. After a few days, the video card arrived, and upon installing the driver, my issues began. If I uninstall the Catalyst Omega driver, the system runs stable, even while connecting the monitor to the 290X video card.

I am going to do a fresh install of windows and install all the latest drivers, and see if that helps.
Apridham---
I would hold off on uninstalling windows----I looked in Google about your Catalyst Omega driver---
there are whole forum pages from AMD devoted to Catalyst Omega driver problems----
U need to tell us exactly what set up you are running. maybe
somone more experencied with Catalyst will log on----
some of the post talk about running a amd driver on a intel chip or running this driver in boot camp
for mac os ------
but anyway this looks like a complicated issue for which driver to install on your set up--
need more information
James
Apridham---
I would hold off on uninstalling windows----I looked in Google about your Catalyst Omega driver---
there are whole forum pages from AMD devoted to Catalyst Omega driver problems----
U need to tell us exactly what set up you are running. maybe
somone more experencied with Catalyst will log on----
some of the post talk about running a amd driver on a intel chip or running this driver in boot camp
for mac os ------
but anyway this looks like a complicated issue for which driver to install on your set up--
need more information
James
Too late for that lol. I had nothing on the pc anyway, so nothing lost.

Okay, so here is what I have, exactly.

CPU: AMD FX-8350 Black Edition 8 Core @ 4Ghz per core
MB: Asus M5A78L-M/USB3
RAM: Crucial Ballistix Sport 2 X 8 GB
SSD: Crucial 250 Gb Solid State HD
PSU: Rosewill Lightning 1000 W Modular
CPU Cooler: Enermax Liqmax 120S Liquid Cooler
Case: Corsair Carbide 400R
GPU: XFX R9 290X Double Dissipation
my bad---not intel chip---but trying to run catalyst omega /amd video card driver on a
motherboard that has a intel based intergrated gpu port built in

just google catalyst omega driver problem & it shows pages & pages of returns
sorry
my bad---not intel chip---but trying to run catalyst omega /amd video card driver on a
motherboard that has a intel based intergrated gpu port built in

just google catalyst omega driver problem & it shows pages & pages of returns
sorry
I had previously installed the Catalyst driver for the onboard GPU. Could that cause a conflict?
lol lol--were cross posting---
I'm more of a Nvidia person so will
let the AMD people get back with U

James
lol lol--were cross posting---
I'm more of a Nvidia person so will
let the AMD people get back with U

James
Thanks so much for your help, James. :)
no problem---it wouldn't hurt to leave the driver off for the integrated GPU port---

I'm used to Intel just using the basic driver from windows for intergrated----
I have a geforce card---so the integrated is just there--

but I would still hold off untill U get some replys from AMD people for which
driver to use with the video card
Ok. I have completed the fresh install of windows and I am running stable without Catalyst. So I will wait to see what catalyst driver I can run.
OK, so I've installed Catalyst Beta 15.3, and after an hour and a half, I'm still stable. So, fingers crossed, I believe this is solved.

Thanks for your help. :)
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