Hello can you please clarify? So this is an older laptop that originally shipped with Windows XP, and at some point was upgraded with Windows 7, but now is back to Windows XP?
What's the model name and complete model number of that HP laptop?My laptop (hp-older version) was having problems in its software (windows 7) so i gave it to an expert to fix the problem. He said he would have to re-install the whole thing for it to work again, so I let him.. and now i'm stuck with windows xp.
You may have to remove the battery and look in its compartment to find the part/product number(P/N).it says "Compaq 6715s". I have no idea what a product number is if what i just told you isn't the right one, and I do not live in the USA.
Your "expert" installed Windows XP Professional SP2, but didn't upgrade it to SP3, so it's my guess the 100+ post-SP3 high-priority updates didn't get installed either.OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit