Hi Larrylowtech,

Just a couple questions before we get into actual troubleshooting:

• Are devices able to see the wireless network?
• Have you power cycled the wireless router?

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Also, I'm getting ready to shut down for the night. Hopefully either someone else will chime in, or I will be back to reply tomorrow.

 

Thanks for the response, Cody

All devices are connected but have no internet access

I have power cycled the router at least a dozen times over the last several days.

Windstream Tech Support has no answers as they have had no answers for any of the issues for the last several weeks

 

If it matters, it is a Sagemom F@st 1704N Router

 

Wasn't as tired as I thought I'd be - decided to check back in before going to sleep.

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Let's see the following from your wife's computer (the wireless one):

IPConfig All

Hold the Windows key and press R on your keyboard.

In the Run box that appears, type CMD and click on OK.

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.

Paste the results in a message here.

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Lastly, let's see this:

Ping Test

Hold the Windows key and press R on your keyboard.

In the Run box that appears, type CMD and click on OK.

Type the following command: PING google.com

Right click in the command window and choose Select All, then hit Enter.

Paste the results in a message here.

If necessary, use a text file and removable media to copy the results to a computer with internet access for all of the above.

 

Thank you but I can't do that on my tablet or phone.
My desktops are working.
Both wired and wireless

It's the two Android devices that now won't connect

 

I misunderstood - I was under the impression the wireless desktop did not work either.

Given that the wireless computer and wired computer are working fine, this really narrows the problem down to the phone and tablet.

I'm no expert when it comes to those devices, so the most I can offer with those is to restart them, make sure you're entering the correct networking information, and that the wireless security you have setup is compatible with the phone and tablet. Some older devices will only be compatible with older security methods.

 

You didn't really misunderstand.
All wireless devices did not work but I found info on how to tweak the TCP/IP on the wireless desktop
But, the printer, phone and tablet still do not work

 

What exactly did you "tweak"?

What security settings is your wireless network using? Have you configured your phone to match them?

 

Thanks for sticking with me, Cody

The "tweak":
On my wife's wireless desktop I changed the settings in TCP/IPv4 to static ip and used 8.8.8.8 and 8.8.4.4

My security is WPA2 PSK.
My phone indicates this and the password has been entered and re-entered and I'm 100% positive it's correct. (I displayed the characters)

Same with my tablet and printer.

I don't know if this is significant but the wifi icon has a lock next to it that is locked and I can't figure out how to unlock it

Before all my recent troubles I was able to use these settings and have redone all since I got access after a two day outage

 

Hi Larrylowtech,

No problem about sticking with you, as long as I'm able to help I'm not going to abandon you. :up:

I do want to warn you though, I am getting ready to get off for a few hours - this may be my last post for a while.

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Given what you've just told me, I would like to back up a bit before we go too far down the rabbit hole.

I did a little research on Windstream, as I was unfamiliar with that provider. From what I was able to gather, the type of Internet access they provide is cable (broadband). This means that they should supply you with at least a modem, and sometimes, a modem with a built in wireless router.

Can you please describe what your home configuration is as far as this goes?

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Also, typically home users do not need to configure static IP addresses for devices, as the router they are connected to will have DHCP enable and hand out IP addresses to clients.

Before we're finished, I would ultimately like to get you running back on DHCP for all your devices.

Can you describe how your network was configured before the power outage?

 

Appreciate all you can do.
No problem with this taking a while

Actually, I have DSL from Windstream.

Hope I'm giving you the info you need.
Over the past few weeks we have changed configuration so many times I don't recall what it was originally.

They are shipping a new modem in case this one is bad

Until 3 weeks ago, I had Windstream's modem and my own Net Gear router.
When they came out to troubleshoot the problem, they replaced that with a Sagemom F@st 1704N modem/router.
The modem is in my office and is wired to my desktop.
My wife has a desktop in another room, my daughter has a laptop which I haven't "tweaked" yet but does not have internet and may not even have this connection set up yet.

I have a Motorola Defy phone from Republic wireless which is supposed to be wifi priority and cellular only if no wifi available.
Asus Android tablet and a Brother printer.
Printer is wired on my computer and wireless elsewhere.

In the modem, DNS is presently set as follows:
Use Static DNS IP address
Primary 8.8.8.8
Secondary 8.8.4.4

"Obtain IPv6 info from a Wan interface" and a string of characters pope_0_0_35/ppp0.0

My network is a Home network
My Lan setup is as follows:
Enable DHCP server
Start IP address 192.168.254.1
End IP 192.168.254.253
Anything else I can give you?

 

You gave me some information to work off of, thank you.

Below I have a list of steps to setup a wireless home network from scratch, that way we both can know what the configuration is and how to troubleshoot going forward. As I will be on and off today (have a list of things I have to get done for the day), I have given you quite a bit to do. I'll check back in this evening to see your progress.

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Wireless Home Network Setup

Step 1

First, I will need you to power cycle the modem/router. That means disconnecting the power cord for ~30 seconds, then re-connecting. This should set everything to factory defaults.

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Step 2

You will need to access the modem/router's configuration page via a web browser on the computer plugged directly into it. If you are unsure of how to do this, perform the following:

• Press and hold the Windows key + R.
• In the Run box, type cmd and hit Enter.
• In the Command Prompt, type ipconfig and hit Enter.
• Look for your Default Gateway. Note this number.
• Open your web browser.
• In the URL box, type the default gateway you noted earlier and hit Enter.
• Typically you will be prompted to enter credentials. These default credentials should have been provided with the router, but if unsure, a list of common router default usernames and passwords can be found here.

Once you're there, you can configure the SSID, security settings, etc. Make sure you have DHCP enabled here as well.

As for your security settings, if available, I suggest using WPA2 or WPA. These are the strongest types of encryption currently available.

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Step 3

Verify that your wireless devices are set to obtain IP addresses and DNS server addresses automatically.

Within Windows, that means going to Network and Sharing Center > Change Adapter Settings > Choosing IPv4 > clicking Properties > then changing the configurations.

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Step 4

Delete all the wireless profiles on your devices (saved configurations for wireless connections):

How to Delete Wireless Profiles in Windows 8/8.1

How to Delete Wireless Profiles in Windows 7

How to Delete Wireless Profiles in Windows Vista/XP

Once you've done this, reboot the computer(s).

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Step 5

Lastly, find the wireless network you setup before and enter the security information to connect.

 

You gave me some information to work off of, thank you.

Below I have a list of steps to setup a wireless home network from scratch, that way we both can know what the configuration is and how to troubleshoot going forward. As I will be on and off today (have a list of things I have to get done for the day), I have given you quite a bit to do. I'll check back in this evening to see your progress.

---------------------------------------------------------------------------------------

Wireless Home Network Setup

Step 1

First, I will need you to power cycle the modem/router. That means disconnecting the power cord for ~30 seconds, then re-connecting. This should set everything to factory defaults.

Done

---------------------------------------------------------------------------------------

Step 2

You will need to access the modem/router's configuration page via a web browser on the computer plugged directly into it. If you are unsure of how to do this, perform the following:

• Press and hold the Windows key + R.
• In the Run box, type cmd and hit Enter.
• In the Command Prompt, type ipconfig and hit Enter.
• Look for your Default Gateway. Note this number.
• Open your web browser.
• In the URL box, type the default gateway you noted earlier and hit Enter.
• Typically you will be prompted to enter credentials. These default credentials should have been provided with the router, but if unsure, a list of common router default usernames and passwords can be found here.

Once you're there, you can configure the SSID, security settings, etc. Make sure you have DHCP enabled here as well.

I'm not sure what I need to configure

As for your security settings, if available, I suggest using WPA2 or WPA. These are the strongest types of encryption currently available.
That's what they are set at

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Step 3

Verify that your wireless devices are set to obtain IP addresses and DNS server addresses automatically.

Within Windows, that means going to Network and Sharing Center > Change Adapter Settings > Choosing IPv4 > clicking Properties > then changing the configurations.

What do I change
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Step 4

Delete all the wireless profiles on your devices (saved configurations for wireless connections):

How to Delete Wireless Profiles in Windows 8/8.1

How to Delete Wireless Profiles in Windows 7

I had the one device for my router. Should I have deleted this? and a second one called "final test which was an unsecured one[/ COLOR]

How to Delete Wireless Profiles in Windows Vista/XP

Once you've done this, reboot the computer(s).

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Step 5

Lastly, find the wireless network you setup before and enter the security information to connect.

How do I do that?
Sorry to be so dumb

 

Once you're there, you can configure the SSID, security settings, etc. Make sure you have DHCP enabled here as well.

I'm not sure what I need to configure

The SSID is the name of your wireless network - you will likely want to name it something you can recognize for when you need to connect to the network.

You also just need to find an option that confirms DHCP is enabled. This will likely be on by default (after the power cycle you performed), but I just want to know for sure this is the case.

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Within Windows, that means going to Network and Sharing Center > Change Adapter Settings > Choosing IPv4 > clicking Properties > then changing the configurations.

What do I change

In that window, all you have to do is click the radio buttons next to the options obtain IP address automatically and obtain DNS server address automatically.

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How do I do that?
Sorry to be so dumb

Which step are you asking about here? I'm unsure as this was asked outside the entire quotation.

Also, you're not being dumb - it's no problem.

 

I powered off the router.
Entered the router and made one change (I think) from static IP to detect automatically.
I removed the wireless connections in the network and sharing center and restarted the computer.
Also tried to remove the wireless connection in my phone.
My wife's wireless desktop still works, phone and table continue to have the lack of connectivity

 

I removed the wireless connections in the network and sharing center and restarted the computer.

Was that on your wife's computer (the only wireless computer I'm aware of)?

phone and table continue to have the lack of connectivity

But both your computer (wired to the router) and your wife's work using dynamic IP addresses from DHCP? I ask because you didn't mention if you changed the settings on your wife's computer to change from a static to dynamic IP address.

 

I made all changes on my wired computer
In the modem I made the changes to DHCP

I also have a wireless printer, tablet and phone
Should these changes have been made from my wife's computer?

 

I made all changes on my wired computer...should these changes have been made from my wife's computer?

The changes to the router should have been made from your computer, but Step 3 - Step 5 should have been made from your wife's computer as her computer is the one connecting via wireless.

Please let me know when those steps have been completed on her computer, and if after they are done, if her computer can connect to the Internet.

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I also have a wireless printer, tablet and phone

I know, and I will work on those with you subsequently.

I just need to get your network to a condition where it is handing out IP addresses automatically and that we can verify it is working with at least 1 wireless device. The easiest device for me to do that with is your wife's computer.

 

I just went to my wife's computer and changed adapter settings to "detect DNS servers automatically"
Then tried to click the link in step 4 and cannot get online.
When I was using Googles' I hac connection on that computer

Thank you for your help

 

Hi Larry,

Go to command prompt and type : ipconfig /flushdns

Most operating systems and DNS clients will automatically cache IP Addresses and other DNS results, this is done in order to speed up subsequent requests to the same hostname. Sometimes bad results will be cached and therefore need to be cleared from the cache in order for you to communicate with the host correctly.

 

I just went to my wife's computer and changed adapter settings to "detect DNS servers automatically"
Then tried to click the link in step 4 and cannot get online.
When I was using Googles' I hac connection on that computer

Just to verify, "obtain IP addresses automatically" is also selected on your wife's computer, right? If not, please do so before following the instructions below.

Also, what do you mean by "when I was using Googles' I had connection?" Do you mean Google Chrome?

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In addition to peonowns command, while in Command Prompt, do the following:

IP Release/Renew

In the command prompt, type ipconfig /release and press "Enter".

Once the prompt returns, type ipconfig /renew and hit "Enter".

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TCP/IP Stack Repair

Type each of the following commands, followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

Reboot the machine.

 

Thank you
Did that peonowns.
Now I am connected without internet access.
I had that problem for a couple days until I changed to static dns using 8.8.8.8 and 8.8.4.4

 

Just to verify, "obtain IP addresses automatically" is also selected on your wife's computer, right?

Also, what do you mean by "when I was using Googles' I had connection?" Do you mean Google Chrome?
When I selected "use the following dns server address" 8.8.8.8 and 8.8.4.4
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In addition to peonowns command, while in Command Prompt, do the following:

IP Release/Renew

In the command prompt, type ipconfig /release and press "Enter".

Once the prompt returns, type ipconfig /renew and hit "Enter".

ipconfig /renew gives me an error
It says it can't be done with the media disconnected

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TCP/IP Stack Repair

Type each of the following commands, followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Can't do this.
Says must be run as administrator.
How do I do that?

Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

Reboot the machine.

 

Did you have a question with my instructions?

 

He did Theshooter he has hidden it

Larrylowtech be carful when using the quote commands as you put your reply in there which makes it hard to see .

To run the command prompt as an administrator Right click before opening and select "run as administrator"