Tech Support Guy banner

Solved: slow starting browser

1161 Views 14 Replies 5 Participants Last post by  quenosabe
Hi there!

I´ve been having problems with my browser for some time , I tried just about every browser available before settling for chrome. Here is the problem:

Browser takes at lest half a minute to start up, then takes about one more minute before start page (google) loades fully.

Sometimes the browser window minimizes for a few seconds and comes back by itself, quite often the browser freezes, I get a mesage saying Plug-inn has stopped working, shokwave flas has stopped working. Sometimes I can get it going by calling up the task manager and do nothing because the browser will start working again as soon as I press Ctrl+Alt+Del, then the screen will black out for about 15 sec and then the task manager will apearthen either i cancel or call up the task manager and the screen will go black for another 15 seconds and sometimes the browser will work others I have to restart.

This is just anoying, I have Avg Free version installed but sometimes I run Mbam with nothing special detected.

Here are the results of the tsg scan:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Celeron(R) CPU E3400 @ 2.60GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 1014 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 76216 MB, Free - 41589 MB;
Motherboard: ECS, G31T-M7
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
Status
Not open for further replies.
1 - 15 of 15 Posts
start with this first...!Sounds like it probably is an extension. Safe mode is a good idea to try to find the culprit. or clear browser history or if i will be you run something is called ccleaner works really good!!!
If you are using IE11 that should be normal. I do sometimes get those errors. If I use google chrome it works a little bit much faster. I think that there might be some issues starting with IE10 and now IE11.
If you are using IE11 that should be normal. I do sometimes get those errors. If I use google chrome it works a little bit much faster. I think that there might be some issues starting with IE10 and now IE11.
Thank you texasbullet, but I stay away from explorer, I use chrome. Speed is not exactly the issue here, when everithing is working, speed is normal or , fast enough for surfing the web. Its just that sometimes it takes 20-30 minutes just to get things working between calling up the task manager and restarting the computer.

Just as i loged on I timed the browser from the moment I clicked on the chrome button to the moment google was fully loaded: three minutes and ten seconds!
start with this first...!Sounds like it probably is an extension. Safe mode is a good idea to try to find the culprit. or clear browser history or if i will be you run something is called ccleaner works really good!!!
Thank you omega303, I run cc cleaner now and then, it does not help much, I also run TFC cleaner now and then, I´ll give the safe mode option a run and see if anthing changes.
In addition to the above.
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
======
Download AdwCleaner by Xplode to your desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
Click on the Download Now @BleepingComputer button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
Click on the Scan button.
Let it scan your Pc - when that is done click on the Report button.
Allow it to clean and reboot your Pc.
The report will appear on your desktop - Copy and Paste it into your next post.
See less See more
I would recommend you follow the advice given by Blues_Harp28, Adwcleaner should remove any Adware that is causing the problem with your browser. If the Adware persists it will need further action to remove it which either I or Blues_Harp28 can guide you through.

FYI: CCLeaner is a great tool for general cleaning up, but you should not use the registry cleaner unless you have sufficient knowledge to determine if the registry keys it finds should or should not be removed. The registry should not be tampered with and removing orphaned registry keys will make no noticeable difference to your PC's performance and that is all the registry cleaner will do. Unfortunately all registry cleaner/optimizer programs can make mistakes and remove keys that Windows or your software require to function correctly. The risk of using any type of registry cleaner far outweighs the benefits.

I see in your systems details that you only have 1GB of memory fitted. Your motherboard can take a maximum of 4GB. It will be of some benefit to your systems performance if you fit more memory, maxing it out to the full 4GB would speed things up a little.
See less See more
Here are the security check results:

Results of screen317's Security Check version 0.99.87
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
AVG AntiVirus Free Edition 2014
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
AVG PC TuneUp 2014 (es-ES)
AVG PC TuneUp Language Pack (es-ES)
CCleaner
Java 7 Update 65
Java version out of Date!
Adobe Flash Player 14.0.0.145
Adobe Reader XI
Google Chrome 36.0.1985.125
Google Chrome 36.0.1985.143
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgemc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````
See less See more
And the adw report:

# AdwCleaner v3.306 - Reporte Creado 16/08/2014 en 19:31:00
# Actualizado 15/08/2014 por Xplode
# Sistema Operativo : Windows 7 Ultimate Service Pack 1 (32 bits)
# Nombre de usuario : User - USER-PC
# Ejecutado desde : C:\Users\User\Desktop\AdwCleaner.exe
# Opción : Limpiar

***** [ Servicios ] *****

***** [ Archivos / Carpetas ] *****

Carpeta Borrar : C:\ProgramData\Ask
Carpeta Borrar : C:\ProgramData\AVG Security Toolbar
Carpeta Borrar : C:\Users\User\AppData\Local\apn
Carpeta Borrar : C:\Users\User\AppData\Local\iMesh
Carpeta Borrar : C:\Users\User\AppData\Local\PackageAware
Carpeta Borrar : C:\Users\User\AppData\LocalLow\AskToolbar

***** [ Tareas ] *****

***** [ Accesos directos ] *****

***** [ Registro ] *****

Clave Borrar : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\avg-secure-search-installer_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\avg-secure-search-installer_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\iMesh_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\iMesh_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_ares_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_ares_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_argente-registry-cleaner_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_argente-registry-cleaner_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_atube-catcher_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_atube-catcher_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_clonedvd_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_clonedvd_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_coreldraw_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_coreldraw_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_frostwire_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_frostwire_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_helium-audio-converter_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_helium-audio-converter_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_nexus_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_nexus_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_objectdock_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_objectdock_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_photoscape_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_photoscape_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_pivot-stickfigure-animator_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_pivot-stickfigure-animator_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_sodelscot-estandar_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_sodelscot-estandar_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_springpublisher_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_springpublisher_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_total-audio-converter_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_total-audio-converter_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_visual-boy-advance-m_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_visual-boy-advance-m_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_winrar_RASAPI32
Clave Borrar : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_para_winrar_RASMANCS
Clave Borrar : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Clave Borrar : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Clave Borrar : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Clave Borrar : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Clave Borrar : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Valor Borrar : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Clave Borrar : HKCU\Software\APN PIP
Clave Borrar : HKCU\Software\AVG Secure Search
Clave Borrar : HKCU\Software\Imesh
Clave Borrar : HKCU\Software\YahooPartnerToolbar
Clave Borrar : HKLM\SOFTWARE\AVG SafeGuard toolbar
Clave Borrar : HKLM\SOFTWARE\PIP
Clave Borrar : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

***** [ Navegadores ] *****

-\\ Internet Explorer v11.0.9600.17239

-\\ Google Chrome v

[ Archivo : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Borrar [Search Provider] : hxxp://start.funmoods.com/results.php?f=4&a=ddrnw&q={searchTerms}
Borrar [Search Provider] : hxxp://isearch.avg.com/search?cid={5B7B43F0-B766-48DC-B75A-00257A3E0B96}&mid=2cf1bc065abe47d6ac08c13194659703-ad1491be2ce6c122f6b66faa90e70c2decf7d34c&lang=es-es&ds=AVG&pr=fr&d=2013-01-27 17:05:15&v=14.2.0.1&pid=avg&sg=&sap=dsp&q={searchTerms}

*************************

AdwCleaner[R0].txt - [6901 octets] - [16/08/2014 19:20:34]
AdwCleaner[S0].txt - [6548 octets] - [16/08/2014 19:31:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6608 octets] ##########
See less See more
AVG PC TuneUp 2014
Avg is a good Anti-virus program but as explained by Mark1956 in post # 7 - registry cleaners, tune-up programs can cause problems than they solve.
======
Java version out of Date!
http://www.java.com/en/
======
Run AdwCleaner again - Scan > then Clean
Allow it to clean and reboot your Pc.
Then post the latest log file.
======
Download MalwareBytes to your desktop.
Download the Free version.

MalwareBytes

Once downloaded to your desktop.
Close all open browser windows.
Click on the Install icon - allow it to update during the install process.
Start Malwarebytes Anti-Malware.
Before you run a scan.
Under Settings > Detection and Protection in the left pane.
Under Detection Options - make sure that all three entries are ticked.
Under Non-Malware detections - set to Treat detections as Malware.

Now click - Scan button.
Then select - Threat Scan.
Then - Scan Now.
If any infections are found during the scan, the number of them will be listed.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes Anti-Malware again.
Click History > Application Logs.
Select the most recent scan log.
Click View.
Select Export >Text File.
Name it mbam > then save it on the desktop.
Copy-and-paste its contents in the reply box below.
See less See more
ADW cleaner results:

# AdwCleaner v3.306 - Reporte Creado 17/08/2014 en 10:21:03
# Actualizado 15/08/2014 por Xplode
# Sistema Operativo : Windows 7 Ultimate Service Pack 1 (32 bits)
# Nombre de usuario : User - USER-PC
# Ejecutado desde : C:\Users\User\Desktop\AdwCleaner.exe
# Opción : Limpiar

***** [ Servicios ] *****

***** [ Archivos / Carpetas ] *****

***** [ Tareas ] *****

***** [ Accesos directos ] *****

***** [ Registro ] *****

***** [ Navegadores ] *****

-\\ Internet Explorer v11.0.9600.17239

-\\ Google Chrome v

[ Archivo : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [6901 octets] - [16/08/2014 19:20:34]
AdwCleaner[R1].txt - [928 octets] - [17/08/2014 10:18:14]
AdwCleaner[S0].txt - [6688 octets] - [16/08/2014 19:31:00]
AdwCleaner[S1].txt - [848 octets] - [17/08/2014 10:21:03]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [907 octets] ##########
See less See more
mbam results:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 17/08/2014
Scan Time: 10:46:21 a.m.
Logfile: mbam.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.17.04
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 280903
Time Elapsed: 13 min, 34 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)
See less See more
I see in your systems details that you only have 1GB of memory fitted. Your motherboard can take a maximum of 4GB. It will be of some benefit to your systems performance if you fit more memory, maxing it out to the full 4GB would speed things up a little.
Thank you Mark1956, i,d forgotten that this system could be upgraded, that´s because i´ve been looking to upgrade the whole system but havent been ableto due to economics, but upgrading the ram is a good short time solution. I will look in to it, by the way, Can you tell me if I can also upgrade the processsor with this mothertboard?
You're welcome. You can fit a faster CPU, this is the list of compatible CPU's: http://www.ecs.com.tw/ECSWebSite/Product/Product_Detail.aspx?DetailID=897#fragment-SPEC

You need to click on CPU, just below the picture of the motherboard to view the list.
http://www.ecs.com.tw/ECSWebSite/Product/Product_Detail.aspx?DetailID=897#fragment-SPEC
Anything else we can do here?

I´m far away from upgrading my computer ($$$).

I still have to go trough multiple reboots befor being able to get anything done.

That includes calling up the task manager to keep going.
1 - 15 of 15 Posts
Status
Not open for further replies.
Top