[PyroPhoenix]

I'm trying to install a Linksys Wired Cable/DSL Router and am having problems. I get everything hooked up properly and then when I try to go online, I have no internet access. I can get through the steps on the CD up to when it checks my computer's settings and it asks for a password. I have absloutely no idea what this is, but I've tried everything I can think of. I spent quite a bit of time on the technical support line on the phone asking them about this, and they did everything but answer my question about the password. In the end they told me to replace the router. I did and I am still having the same problems. I think it may have to do with the sending of packets. I think it's sending plenty, but not receiving enough. I'm not sure if I'm describing this right since I'm not familiar with packets. I know that it's the router though, because when I unhook everything from the router and plug it back into the modem like it normally is, the internet works fine. I will list some details below. I also ran a Network Diagnostic Test when I wasn't able to get a connection to the internet, the results are listed below. If you need more details don't be afraid to ask!

Details
Linksys Etherfast Cable/DSL Router with four port switch (wired), Model No. BEFSR41
Networking Device: Realtek RTL8139 Family PCI Fast Ethernet NIC
Windows XP Home Edition

_________________________________________________________________________

Last diagnostic run time: 12/26/06 22:12:28
WinSock Diagnostic

WinSock status
info \Device\NetBT_Tcpip_{1E7E6248-59EB-4307-8741-7A8B9B472EC2} protocol is not found in Winsock catalog.
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
action Automated repair: Reset WinSock catalog
action Successfully executed: netsh winsock reset catalog
info System restart required

Network Adapter Diagnostic

Network location detection
info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139 Family PCI Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected

Network adapter status
info Network connection status: Disconnected
info Network adapter hardware problem: This device is disabled.
warn Network adapter status not healthy
action Automated repair: Enable network connection
action Enabling the network adapter
info Network adapter successfully enabled
info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

 

[etaf]

it may be that you have the secruity enabled - hence the password

you should be able to remove any secruity from the router - may be set to wep or wpa

first off lets see the ipconfig on your PC

do the following

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------

then we will need to go through the setup of the router - dont worry about using the CD these are not really necessary

theres quite a few versions of that router

http://www.linksys.com/servlet/Sate...835852&pagename=Linksys/Common/VisitorWrapper

i was looking for a manual

 

[Scorpion]

Ok, first, don't use the CD that came with it...they usually suck, and almost always cause problems.

Second, did you try a reset? You'll need a pin or paperclip to poke in the little hole on the front (I think) to reset the router to factory settings.

If so, then do this up.......

Make sure you know all the ISP provide settings, like name, your login name and password for the service etc...

Plug in as usual. Open a browser on the machine that you will control the router from (yours?). In the address bar, type in 192.168.1.1 (I think...it might be .0.1, or .1.0, can't remember.) This should bring you to the setup page....if it asks for a password, just hit enter, as it is usually blank at this point. Now you can manually set up the router....much easier, and you know exactly what you have put in.

Good luck.

Scorp.

 

[PyroPhoenix]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dynasty
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-E0-18-4F-BC-25
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, December 27, 2006 1:49:54
PM
Lease Expires . . . . . . . . . . : Wednesday, December 27, 2006 2:49:54
PM

C:\Documents and Settings\Owner>

 

[PyroPhoenix]

Scorpion,

Thanks for trying to help, but it didn't work. I typed 192.168.1.1 into the in Internet Explorer address bar, but I had no luck. The teacnical support on the phone told me to do the same thing but I have no internet access while the router is hooked up. When I don't have the router hooked up and am just running the internet through the modem, I can get to the page, but can't get logged in. I have tried all the passwords and usernames that my isp gave me but none work. Maybe etaf will have some ideas if you don't.

 

[JohnWill]

What is the make/model of the modem that you're using with this router?

 

[PyroPhoenix]

Linksys Etherfast Cable/DSL Router with 4-port Switch
Model No. BEFSR41
Version 4.1

 

[Scorpion]

Ok, I have mine in front of me (same as yours, BEFSR41 ver.2).

I have not used it in a while, as my ISP now provides a crappy modem/router for me, so this is just from memory....

Make sure your machine is plugged into one of the 1, 2, 3 or 4 ports, not the WAN (this is for a link from your modem) or the UPLINK one...this is for if you ever use the router just as a switch or something.

Once you have computer to router to modem wired up, plug in the power for the modem first, and wait until it has stopped flashing all the lights etc and has a connection, then power up the router. On the front, once it's ready, you should have a power light, and then one of the 1, 2, 3 or 4 'lines' lit...the link/act light, and maybe one of the others in the line (can't remember). If you have all the above correct, then you 'should ' be able to connect to the router using 192.168.1.1 (or whichever it is). If you don't have the above lights etc, then troubleshooting is in order. We know the modem works, so wont bother with that for now. For the router, if you do not have power and one 'line' light, then check the power supply cable etc, and change the ethernet cable from computer to router (are you using a KNOWN good cable?). If all checks out, then there is one more thing to do, and this COULD be the problem....I don't know why I didn't think of it earlier....sigh...Control Panel, double click on Network Connections, right click on Local Area Connection and select Properties. On the General Tab, highlight the Internet Protocol (TCP/IP) entry, and click properties. Then in the next window, under the general tab, make sure 'obtain an IP address automatically' is checked (radio button). Clikc Ok, Ok and close network connections etc. Try it now.

Let me know..I'm around most of the evening.

Scorp.

 

[ronmelton]

Lease was obtained today and automatic configuration is enables, as in the ip config above

 

[PyroPhoenix]

I connected as usual and still no internet connection getting through. I checked the cables by switching them and all the cables work fine. I also checked and obtain an IP address automatically is already checked. Any more ideas?

 

[Scorpion]

Are u getting the lights on the front of the router ok?


S.

 

[PyroPhoenix]

Yes, those come on ok.

 

[PyroPhoenix]

Also, last night on the tech support line, I told to go to run, type cmd, and then the block box would pop up. He then told me to type in something along the lines of pingnig and it would tell how many packets were sent and how many were received. It would say, sent:4 received:0 lost:4. I don't know if this helps any or the ipconfig can tell you anything. etaf had me run that, does anyone know what info he was hoping to gain from that? Maybe he will be on soon and be able to help out.

 

[Scorpion]

Ok...so what happens then when you type in 192.168.1.1?

S.

 

[PyroPhoenix]

I feel stupid asking this, but what do I 192.168.1.1 into?

 

[Scorpion]

Also, last night on the tech support line, I told to go to run, type cmd, and then the block box would pop up. He then told me to type in something along the lines of pingnig and it would tell how many packets were sent and how many were received. It would say, sent:4 received:0 lost:4. I don't know if this helps any or the ipconfig can tell you anything. etaf had me run that, does anyone know what info he was hoping to gain from that? Maybe he will be on soon and be able to help out.

Yes, he was trying to see if the router replied...ie Ping 192.168.1.1 should give Reply from 192.168.1.1: bytes=32 time<1ms TTL=64...or similar. As you got received:0, it tells us that your computer cannot connect to the router....assuming he told u to ping 192.168.1.1...if it was another address, then he was just trying to see if you had an internet connection....so, which did he ask u to ping?

S.

 

[Scorpion]

I feel stupid asking this, but what do I 192.168.1.1 into?

Don't feel stupid...we've all been there...

Open internet explorer, and where u would usually type 'www.whatever.com'...the address bar. Type it in there.

S.

 

[PyroPhoenix]

This is what he told me to type: ping 192.168.1.1

I did it just now, the router isn't connected, the modem is the results are below. I can hook up the router and do the ping, but it might take me a few minutes.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

 

[Scorpion]

Ok, connect it up...when you connect up the router...you MUST power down the modem, then power it back up first, then the router......

See...the modem should connect to your service using it's normal connection routine....unless you had to double click an icon to connect to the internet...did you? If so, then we need to fix the modem as well...but if it was 'always' connected, then there is no problem there.

If 'always on', then the router should then connect to it no problem after that....but it seems you are having trouble with the computer to router bit.

And those results are for the ping to your modem, if the router is not connected.

It might cause a problem that BOTH use the same ip address as default...but we can't fix that until you can connect to the router.

S.

 

[PyroPhoenix]

I think i got a pic of the screenshot I get when I type 192.168.1.1 but I'm not sure because I've never attached anything before.