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Discussion Starter · #1 ·
I have just started having problems playing audio cds on my laptop. :(

All the music I have on the laptop plays fine, but when I put a disk in the CD Drive it sounds scratched and skips alot :confused:

I have played the discs on an old pc and also in my car and they sound perfect.

Is it possible that something has come loose?
I am hoping someone here will be able to walk me through fixing it myself. :eek:
 

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raffikki said:
I have just started having problems playing audio cds on my laptop. :(

All the music I have on the laptop plays fine, but when I put a disk in the CD Drive it sounds scratched and skips alot :confused:

I have played the discs on an old pc and also in my car and they sound perfect.

Is it possible that something has come loose?
I am hoping someone here will be able to walk me through fixing it myself. :eek:
Are they your burns, or are they studio-recorded CD's?
Put in a studio recorded CD, and give a listen.
Do you have any problems with DVD's playing in the laptop?
Either way, get some car wax on the CD's, and buff well. The laser oftentimes will read better a 'hazy' CD that gets a wax film.
 

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Discussion Starter · #3 ·
Hi TRS-80 vet :)
They were ripped CDs, but I just tried a bought one and the same thing happened, it sounded as though it was playing in an old tape deck and the batteries were going flat...lol :eek:

I put in a DVD, it seemed to take ages to read it,after about 5 minutes the auto play window popped up and I selected WinDVD, waited another 5 minutes or so, but it never played :(
I tried again this time opening "My computer" and right clicking on "D Drive" and selecting Play. It still took ages to recognize there was a dvd in there and once Windows Media Player opened nothing seemed to happen. It was reading it I guess, the light on the tray was flashing and I could here it turning/reading it. After more than 5 minutes I gave up :( :down:

Just yesterday, when I discovered the problem, I was playing cds that I'd made with Windows Movie Maker, with pictures and sound. These are read perfectly, but the sound is still funny on them. :confused:
 

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Discussion Starter · #4 ·
I have been searching threads and found one similar where the poster couldn't play DVD's.
It was suggested that they go here: http://www.free-codecs.com/download/XP_Codec_Pack.htm

I went there and dowloaded XP Codec Pack 2.0.6
After installing it I tried one of the cd's that I was having problems with and the sound was much better, except for when the CD Drive was turnig, it got a little hiccupy :confused:

I then trierd to play a DVD in WMP and got the popup I have attatched.

I clicked "Web Help" (http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.5721.5145&id=C00D1163&contextid=61&originalid=C00D1163)
and then went to Windows Update, there was nothing there. :(
I clicked on "Plugins for Windows Media Player"
(http://go.microsoft.com/fwlink/?linkid=4246
I downloaded the "Windows XP Video Decoder Checkup Utility" and got the popup that I've also attatched.

Can someone please help me from here :confused: :eek:
 

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Discussion Starter · #5 ·
Can someone please tell me how to update the driver for my video card :confused:
 

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Have you tried using a cd cleaner cd in the player? It might help ....
also if you are needing new drivers for the audio card check the mfg. site or you can go to www.driverguide.com and download new drivers for it... You must register but it is free to download there.
Vicks
 

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Discussion Starter · #8 ·
Thank you both for replying.
I tried to update the driver, but it said there was no update available.

I have taken in both of your suggestions
1. The wax
2. CD cleaner
Both I shall try as soon as possible.

I've been using the windows help and it's got me looking in the device manager.
I've been looking for devices that are listed twice and found ide ata/atapi controllers
(3 of them) that are all listed twice
I've attached a pic of them.

I searched here at techguy and found a number of posts where these have been a problem :confused:
Could it be mine as well?

It was only a few weeks ago that disks played perfectly :(

Thanks for your patience.

Edited to add:
I'm looking at the site you suggested vicks,
how do I know what to download?
 

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Discussion Starter · #10 ·
Thanks for that TRS-80 vet :)

I wll check that now!
 

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Discussion Starter · #12 ·
Hi cwwozniak
I had a look at your link :)
Very complicated, or that may just be me getting confused...lol
I had a look at
Check Your IDE Port Mode

First check what mode your secondary IDE port is currently working in. Go to Device Manager: right-click on My Computer, select Properties, click on the Hardware tag, click on the Device Manager button, click on the plus sign to the left of IDE ATA/ATAPI Controller, double-click on the secondary IDE channel, click on Extended Settings and check whether it is set to DMA when available. Directly underneath that setting is a grey field that shows the actual working mode of your IDE channel. You want the highest possible DMA or Ultra DMA mode there, and you definitely don't want PIO mode.
and the transfer mode was set to PIO Only, I changed that to DMA if available.
Then I had a look at little further down the page and saw this:
Alternative Method—Uninstalling the Port
1. Uninstall the secondary IDE port

To do that, open Device Manager as follows. Right-click on My Computer, select Properties, click on the Hardware tag, click on the Device Manager button, click on the plus sign to the left of IDE ATA/ATAPI Controller, right-click on Secondary IDE Channel, click on Uninstall. Deactivating is not enough.

Reboot to make the changes active and permanent.

After booting Windows will automatically reinstall the IDE channel and the DVD (or CD) drive. This Plug-n-Play process can take a little while, so give it a minute after the boot process finishes.
2. Reactivate DMA

But this is not enough, because unfortunately Windows does not automatically activate DMA on a DVD or CD drive. You have to tell Windows to try to use DMA first.

For that, go to Device Manager again. Right-click on My Computer, select Properties, click on the Hardware tag, click on the Device Manager button, click on the plus sign to the left of IDE ATA/ATAPI Controller, double-click on the secondary IDE channel, click on Extended Settings and change the relevant setting from PIO only to DMA when available.

On Windows NT and 2000 you now have to reboot a second time, but Windows XP applies the change instantly. Then you can go to the same place in Device Manager again and check whether the device is now actually using DMA mode. If so, all is well.

Note that many CD and DVD drives only use UDMA-2, because their data rate is much lower than that of a hard disk. This is normal and no reason to worry.
Should I do that too :confused:
After changing what i did, I haven't yet rebooted, but the disks audio is still scratchy/choppy
 

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Discussion Starter · #13 ·
^ bump ^
 

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raffikki said:
Should I do that too :confused:
I can not say for sure one way or the other. I had the problem on a desktop PC and just changing the settings in Device Manager worked for me. I do notice that I get a little bit choppy playback of both music files on my hard drive and music CDs when I have other applications running. I notice this mostly when opening a large web page in my browser or my e-mail software contacts servers to get new messages.
 

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raffikki said:
Hi cwwozniak
I had a look at your link :)
Very complicated, or that may just be me getting confused...lol
I had a look at
and the transfer mode was set to PIO Only, I changed that to DMA if available.
Then I had a look at little further down the page and saw this:
Should I do that too :confused:
After changing what i did, I haven't yet rebooted, but the disks audio is still scratchy/choppy
Reboot to make the changes active and permanent.
 

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Discussion Starter · #17 ·
Hi cwwozniak, MysticEyes and JohnWill :)

I rebooted and checked the status and it says:
Transfer Mode: DMA if available
and
Current Transfer Mode: PIO Mode
(I've attatched a pic)

Thanks for the link JohnWill, I have had another look there (cwwozniak also posted the link).
Some of it really confuses me, like
Re-enable DMA using the Registry Editor


Run REGEDIT. Go to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96A-E325-11CE-BFC1-08002BE10318}

It has subkeys like 0000, 0001, 0002, etc. Normally 0001 is the primary IDE channel, 0002 the secondary, but other numbers can occur under certain circumstances. You have to go through these subkeys and check the DriverDesc value until you find the proper IDE channel.

Delete MasterIdDataChecksum or SlaveIdDataChecksum, depending on whether the device in question is attached as master or slave, but it can't actually hurt to delete both. Reboot. The drive DMA capabilities will be redetected.

Note that many CD and DVD drives only use UDMA-2, because their data rate is much lower than that of a hard disk. This is normal and no reason to worry.

It is sufficient to empty the content of these values. But you can also delete the values entirely. Windows will automatically recreate them anyway, with new content.

Open Device Manager again and check whether the device is now actually using DMA mode. If so, congratulations, you've made it (at least until the next time Windows disables DMA).

If this doesn't work, check also the dword value MasterDeviceTimingModeAllowed, whose default value is hex 0xFFFFFFFF. If you have a much smaller value, you can try to set it back to its default and reboot for a test.

It's three keys that work together:

MasterDeviceTimingMode
UserMasterDeviceTimingModeAllowed
MasterDeviceTimingModeAllowed

MasterDeviceTimingMode:

Queried by the drive. Each bit means a permitted transfer mode that the device is capable of. Somewhere at MS some of these bits can be looked up.

UserMasterDeviceTimingModeAllowed:

Has the same structure as MasterDeviceTimingMode and has the bit values the user configures in Device Manager. 0xffffffff allows all modes that are set in MasterDeviceTimingMode as well.

MasterDeviceTimingModeAllowed:

This entry is the problem child. Normally not present in XP, it is created as a reaction to errors. This entry has absolute priority.

These parameters also exist for the slave drive as SlaveDeviceTimingMode, etc.

The above mail mistakes the two last registry values for one another, that UserMasterDeviceTimingModeAllowed is normally not present in XP, but appears when an error occurs, and for MasterDeviceTimingModeAllowed the default value is 0xFFFFFFFF. Can anybody please confirm or deny this by email?

One guess is therefore that removing the UserMasterDeviceTimingModeAllowed value could cure the problem.
I think that maybe uninstalling the port would possibly be easier for a beginner like me,
Alternative Method—Uninstalling the Port
1. Uninstall the secondary IDE port

To do that, open Device Manager as follows. Right-click on My Computer, select Properties, click on the Hardware tag, click on the Device Manager button, click on the plus sign to the left of IDE ATA/ATAPI Controller, right-click on Secondary IDE Channel, click on Uninstall. Deactivating is not enough.

Reboot to make the changes active and permanent.

After booting Windows will automatically reinstall the IDE channel and the DVD (or CD) drive. This Plug-n-Play process can take a little while, so give it a minute after the boot process finishes.
but I have a problem with that because there are 2 Secondary IDE Channel's :confused:
Do I uninstall both :confused:
 

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You can try uninstalling ALL the devices under IDE ATA/ATAPI Controllers and then rebooting. If one asks if you want to reboot before you're done, say not and continue to uninstall the others. Reboot when you've at least attempted to uninstall all of them.
 

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Discussion Starter · #19 ·
Thanks JohnWill :)
 

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Discussion Starter · #20 ·
Hello again :)

I finally got around to uninstalling ALL the devices under IDE ATA/ATAPI Controllers rebooted, the new hardware was found and I rebooted again.
Checked the status and made sure that the mode didn't revert to PIO again (now it says Ultra DMA Mode 2 :up: )
I tried a couple of different disk and they all worked perfectly :up: :D

Thank you for all your advice :)
 
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