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Solved: Pavilion dv6-7135nr laptop - Wireless router stopped working

777 Views 3 Replies 3 Participants Last post by  linsjean
I get a red X over the internet icon and my router will no longer recognize any networks. I called my ISP and the manufacture of my Belkin router. So I went out and bought a brand new Net Gear router. Still not working. I called Net Gear and they think it's my wireless card?

Is there a way to determine for sure if its a hardware problem?

Maybe I need to download a driver?

Is there a wireless switch on my laptop?

Do I need to configure my new router? I'm hoping to use my Belkin router if it's just a driver problem so I can take back the new router and get my money back.

What are some first steps to take? If you need more information, please let me know. Thank you!

Pavilion dv6=7135nr entertainment PC. Windows 7.
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Is there a wireless switch on my laptop?


Check the wireless is switched ON
theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off
often F2 is used - but note , not always - look for a symbol that looks a little like (( i ))

is the wireless on?


Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

Alternative links - Use the links below

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

To post a screen shot of the active window.

Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here
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Wireless switch on the HP Pavilion could also be a slide switch on the front or a pressure switch just above the keyboard to the right of the volume control. Sometimes I switch off the latter when I "dust" the keyboard. :D

Check in Device Manager under Network Adapters. Is your wireless adapter there and "OK"? If not, what warnings or errors are anywhere in Device Manager?
etaf ..... Unbelievable! That little fn (((i)))) button above the numbers keys was on orange. I tapped on it, it turned to blue and my router works perfectly! Why do ISPs, manufacturer's of routers and the like do not know this? It could have saved me hours of researching net.

Thank you etaf! You are awesome! I thought it as a button on the side of my computer. so anyone looking at this thread that has same computer or similar can read this and just tap on the f12 key :)

I will mark this as solved. Thanks again. :)
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