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Discussion Starter · #1 ·
Hello,

I'm setting up a new computer and I'm having trouble getting it connected to the internet. It's an Acer (model: Aspire M3910) running Windows 7. I have it plugged into a jack that I know works (other computers can connect on it), but when I type in ipconfig, I get this:

Code:
C:\Users\amy delvecchio>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::883d:7932:a7fb:8029%9
   IPv4 Address. . . . . . . . . . . : 192.168.1.114
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter isatap.{A4759F59-5120-4578-ADFA-93C67480E4F5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{F118797A-7FB8-48E4-B6F4-6C641CC22348}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c57:336e:3959:d50a
   Link-local IPv6 Address . . . . . : fe80::3c57:336e:3959:d50a%13
   Default Gateway . . . . . . . . . : ::

C:\Users\amy delvecchio>
Releasing and renewing doesn't work.

Any ideas?
 

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would you do the following

do you have a firewall like norton, mcafee on the PC - time limited - i would remove that using the removal tool - post back what you have

also try safe mode
------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping 192.168.1.1
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
 

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Discussion Starter · #3 ·
No need, I managed to get internet (all of a sudden). For some reason, though, it doesn't like google. I get a "404 not found... nginx" error message. Any idea what this is all about?
 

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thats a web/email server

have a look and see whats set as a proxy
and also you may want to try google open dns and see if that resolves the issues
------------------------------------------------------------------------

Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found
http://www.library.kent.edu/page/14299
http://www.ehow.com/how_5512742_remove-proxy-server.html

------------------------------------------------------------------------

------------------------------------------------------------------------

Google public DNS

Google public DNS
http://code.google.com/speed/public-dns/

Theres also a link on how to setup those DNS IP address
http://code.google.com/speed/public-dns/docs/using.html

------------------------------------------------------------------------
 

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Discussion Starter · #5 ·
Hmm... I reset my proxy settings and configured my DNS settings according to the links you provided, but none of those worked. Any other suggestions?
 

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Discussion Starter · #7 ·
Sorry I haven't replied in a while.

I've narrowed the problem down to a bad hosts file. Problem is I can't delete it. It seems to be hidden even when I specify in the folder settings to show hidden files. The erase and rename commands in a DOS prompt can't find it. But I know it's there because if I type in at the start menu "Notepad C:\windows\system32\drivers\etc\hosts" it opens up. Unfortunately it won't let me save it after changing the contents, so I'm still stuck.

etaf,

I know that shutting down my anti-virus and firewall has no effect, and trying it in safe mode has no effect either. I haven't tried the ping test, and I can if you still want, but I won't have access to the computer for a few days, so you'll have to wait.
 

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To view or work with the contents of the Windows folder: in Folder Options (View tab) you have to un-select "Hide protected operating system files." You will probably then need to un-select the "Read Only" property before opening the hosts file for editing.

I don't know what's causing the problems of finding the file with the "DOS" commands.
 

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Discussion Starter · #10 ·
To view or work with the contents of the Windows folder: in Folder Options (View tab) you have to un-select "Hide protected operating system files." You will probably then need to un-select the "Read Only" property before opening the hosts file for editing.

I don't know what's causing the problems of finding the file with the "DOS" commands.
Problem solved!!! Thanks TerryNet
 
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