I am trying to clean a computer that has been infected with 10 Trojan downloader Nex b virus' 1 troj strtpage bp virus and 1 troj femad d virus. when I scanned with housecall it says virus' are uncleanable. I know everything is cleanable if done the right way. it says these virus' are in the C:\_restore\temp folder. I could not find this folder. this is a ME machine. can someone help me with step by step instructions?