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Solved: McAffee Virus Scan Won't Install

7289 Views 5 Replies 3 Participants Last post by cybertech, Dec 24, 2006

Mocha1219

Discussion Starter · Dec 21, 2006

Hello:

We just purchased a new HP Pavillion a1647c desktop PC from Costco..

The Op Sys is Windows XP. AMD Athlon Dual Core 64 bit, 1024 MB ram..

It came with Norton antivirus software..I would like to install McAfee antivirus software..

I went to control panel / Add or Remove prgrams and uninstalled Norton Antivirus. It no longer shows up in the list of installed programs.

When I try to install McAfee antivirus I get the following error message:

The VirusScan v7.0 installer exitied with the folowing message.

Norton v12.0.5.3 is installed.

So the Norton uninstall left something that is preventing installation of McAfee.

Thanks very much for any help you can provide..

-Bill

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cybertech

· #2 · Dec 21, 2006

Try the Norton uninstaller first: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

If that still does not work there may be some services we can stop.

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cybertech

· #6 · Dec 24, 2006

I think you made a good decision! :up:

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