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Solved: McAffee Virus Scan Won't Install

7293 Views 5 Replies 3 Participants Last post by  cybertech, 
M
Hello:

We just purchased a new HP Pavillion a1647c desktop PC from Costco..

The Op Sys is Windows XP. AMD Athlon Dual Core 64 bit, 1024 MB ram..

It came with Norton antivirus software..I would like to install McAfee antivirus software..

I went to control panel / Add or Remove prgrams and uninstalled Norton Antivirus. It no longer shows up in the list of installed programs.

When I try to install McAfee antivirus I get the following error message:

The VirusScan v7.0 installer exitied with the folowing message.

Norton v12.0.5.3 is installed.

So the Norton uninstall left something that is preventing installation of McAfee.

Thanks very much for any help you can provide..

-Bill
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M
Downloaded and ran the Norton uninstaller tool..

Still unable to install McAfee virus scan.. Same error message as before.

The VirusScan v7.0 installer exitied with the folowing message.

Norton v12.0.5.3 is installed.

-Bill
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M
Well. After about 10 hours of my time invested, I came to the conclusion that HP and Symantec have decided to configure the computer so that only the NORTON anti virus software can be installed.. I already have McAfee with updates and do not want to switch to Norton anti virus.. I also have a fundamental problem with being forced to use a particular software tool. So I sanitized the hard drive and returned the computer.

Lesson learned.. Don't buy a computer from HP/Compaq..
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