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8,256 Posts
Discussion Starter · #1 ·
I am trying to help a friend.

When trying to import from multiple CDs, to AAC format, iTunes stops / hangs / stalls.

When trying to import to wav format, it works.

W7 Ultimate 32 bit
iTunes 10.

WMP 12

My friend upgraded from Vista Ultimate 32 bit to W7 32 bit > 6 mon ago.
Custom PC; Intel quad 6600 2.0 GHZ; 4 GB ram
iTunes is the default media player

I know very little about iTunes, so the only troubleshooting I have tried is to import to wav, which, as noted above, worked. I don't kinow where / if iTunes stores logs about problems & errors.
In W7's action center's problems area, there are no entries about iTunes. Only entry is about video drivers.

Thanks for your help.

edit: sorry for the typos; meant AAC.


8,256 Posts
Discussion Starter · #3 ·
j b b:
Thanks. But that does not address the problem.

I ran iTunes' diags, which reported:
Microsoft Windows 7 Ultimate Edition (Build 7600)



QuickTime 7.6.9

FairPlay 1.10.14

Apple Application Support 1.4.1

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (214.3)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP

iTunes Serial Number CC650D4106070EF0

Current user is an administrator.

The current local date and time is 2011-01-11 10:47:53.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (,

Z: Memorex DVD+-RAM 525G v1, Rev G.01

Audio CD in drive.

Found 10 songs on CD, playing time 32:42 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 01:44:02

Track 3, start time 04:21:72

Track 4, start time 07:42:02

Track 5, start time 11:14:52

Track 6, start time 15:40:07

Track 7, start time 19:17:07

Track 8, start time 22:37:15

Track 9, start time 25:49:57

Track 10, start time 28:42:32

Audio CD reading failed. Error Code: 1117 1117 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.

iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.

Get drive speed succeeded.

The drive CDR speeds are: 8 10 16 40 48.

The drive CDRW speeds are: 8.

The drive DVDR speeds are: 8.

The drive DVDRW speeds are: 8.

Error Correction is turned on for importing audio CDs.

Writing CD text is turned on in the preferences. If you're having problems burning CDs, try turning this preference off.

I bolded the crux.

The drive will be replaced. Firmware updates are not available from Memorex.



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