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Discussion Starter · #1 ·
I am using Firefox browser right now with full internet access. But the IE won't connect to the internet. I have the same problem with Google Earth, which also stopped connecting. I paid for and downloaded PC Fix repair program. It did not repair the problem and I'm also unable to send them a report from inside their program because it says I have no internet connection, but obviously I do. Any ideas? Thanks....

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Genuine Intel(R) CPU 2140 @ 1.60GHz, x64 Family 6 Model 15 Stepping 2
Processor Count: 2
RAM: 1014 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 256 Mb
Hard Drives: C: Total - 217290 MB, Free - 141356 MB; D: Total - 10181 MB, Free - 3967 MB; J: Total - 11000 MB, Free - 10260 MB; K: Total - 78152 MB, Free - 47727 MB;
Motherboard: ELITEGROUP, 945GCT-M3, 3.1, 0000
Antivirus: AVG Anti-Virus Free, Disabled
 

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Open Internet Explorer. Click Tools > Internet Options > Connections > Lan settings > Proxy server > Advanced > delete proxy server settings > click OK > uncheck all boxes > click OK.
 

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Discussion Starter · #3 ·
I have done this many times. It has no effect. IE screen still says Internet Explorer cannot display the webpage

then the "diagnose connection problems" result is Windows did not find any problems with this computers internet connections?
 

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Please click HERE to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next post.

IMPORTANT: Do not fix anything
 

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Discussion Starter · #5 ·
Here's the log; hope it's helpful ----
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:21:24 PM, on 1/7/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18975)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Lexmark 7500 Series\lxdlamon.exe
C:\Program Files\Lexmark 7500 Series\lxdlmon.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\ModPS2Key.exe
C:\Windows\zHotkey.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\BOWEP\spider.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\coIEPlg.dll
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6028\SiteAdv.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Lexmark 7500 Series Fax Server] "C:\Program Files\Lexmark 7500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [lxdlamon] "C:\Program Files\Lexmark 7500 Series\lxdlamon.exe"
O4 - HKLM\..\Run: [lxdlmon.exe] "C:\Program Files\Lexmark 7500 Series\lxdlmon.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ModPS2] ModPS2Key.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: ½«´ËͼƬÌí¼ÓΪRealOA Messenger±íÇé - C:\Program Files\TeeSupport\addFace.htm
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free E-mail Scanner (avg9emc) - Unknown owner - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - Unknown owner - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: lxdlCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdlserv.exe
O23 - Service: lxdl_device - - C:\Windows\system32\lxdlcoms.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\ccSvcHst.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe

--
End of file - 7322 bytes
 

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Discussion Starter · #8 ·
Just for you Terrynet. Don't know if you're allowed to accept gifts, but I'm a music producer and have a new CD called "Banned in Jersey City" by Cool Specs. Go the website (theCoolSpecs.com) and click on the special offer, and I'll include additional CDs, T-shirts or sunglasses, whatever you may be interested in having. Thanks again.... Frank.....
 

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Here's the log; hope it's helpful ----
It was helpful alright in showing us you had Norton, McAfee and AVG on the same computer. :)

Always make sure to uninstall all previous antivirus programs before installing new ones. Norton is notorious for connection issues when not properly uninstalled or when its subscription expires.
 

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Thanks for the offer, but no, we do not accept gifts. Although I would have accepted promised chocolate chip cookies, chocolate cakes, and the like but the folks always reneged or required me to travel half way across the continent to pick them up. :)

Should mention that the site always accepts donations to keep it alive so that some of can spend gobs of time here.

And, finally, your thanks should go mostly to Phantom010. He's the one who did the real work here. I just had the pleasure of beating him to the punch this time (he was still reading while I was typing). :D

You can mark this solved using the
button at the upper left of the page.
 

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And, finally, your thanks should go mostly to Phantom010. He's the one who did the real work here. I just had the pleasure of beating him to the punch this time (he was still reading while I was typing). :D
I don't mind if the CDs go to you TerryNet. I'll settle for a simple thank you note... written on the back of a twenty dollar bill...
 

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Discussion Starter · #12 ·
Hey Phantom, not a bribe or payment. Go to theCoolSpecs.com, buy one CD and I'll send you whatever T-shirts or sunglasses you'd like as a bonus to your purchase. That way we all win! Thanks again. I knew Norton was the culprit for a month, but I just couldn't get around it. Thanks again. Frank.......
 

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Discussion Starter · #14 ·
The next day after the IE fix, suddenly the windows explorer keeps restarting each time you try to open a file. Here is the error message:

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00024a8d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

Any help will be greatly appreciated. Frank.....
 

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Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

Windows will compress (zip) the file and save the new zipped file in the same location.

If you get an Access Denied error, disable the UAC.
 

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Discussion Starter · #16 ·
Hey Phantom, here's the problem with that. Whenever I right click on something, the explorer stops working. After we fixed IE 2 days ago by removing the Norton and McAfee, I did the routine Windows updates. Since then I can't open the security center, and I can't remove the remnants of the AVG, which tries to load in the tray. That's in addition to the explorer problem.
 

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Discussion Starter · #17 ·

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Discussion Starter · #19 ·
I am not able to do a zip file because the windows explorer crashes as soon as you right click on anything: Here's what the crash message is:

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 0001e6fa
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I can open the dump files, but of course the numbers mean nothing to me. Is there something I look for and tell you about? I could send them to you as an attachment if you give me an email address. Thanks, Frank...
 
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