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Solved: Internet Connection Problems

1631 Views 15 Replies 3 Participants Last post by  Cookiegal
This is quite weird...but for three or so days now, my computer's Internet connection has degenerated to 56k speeds. My operating system is Windows XP Home, my browser's Firefox 2, and I connect via Verizon DSL. The only thing is, I do not believe that the problem lies with Verizon this time--my connection never dies, according to the computer--it always says that it's connected at a speed of 100 Mbps, as usual.

However, it often takes several refreshes to get pages to load. And AIM can't stay logged on. Whatever's going on with my connection causes AIM to disconnect, and attempt to reconnect. Same with Google Talk.

I believe that this is a problem with my own computer, as none of the others connected to the router have this problem. I would appreciate any and all help. Thanks in advance. ^_^
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Hi and welcome to TSG,

We can check to see if malware is responsible.

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
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I don't see anything malicious in the HijackThis log.

Have you tried to do a system restore to a date before this started?
System restore will not affect documents, pictures and that sort of thing.

If you've installed any new programs after the restore date you choose then you will have to reinstall them.

A system restore can be undone so it's a good option to try to see if it fixes your problem.

Please let me know.
I still try the system restore to see if it fixes these problems.
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