Sounds like you don't have RIGHTS to your normal.dot. I would delete it (see article on exactly HOW), then change one setting, shutdown and restart and see if the setting is now saved. If not, it's definitely an issue with your install like perhaps you installed for the admin, but didn't give your user account all the rights it needs.
http://www.officearticles.com/word/about_normal_dot_in_microsoft_word.htm
Also...do you have Acrobat installed?
http://support.microsoft.com/default.aspx?scid=kb;en-us;906899&sd=rss&spid=2520
http://www.officearticles.com/word/about_normal_dot_in_microsoft_word.htm
Also...do you have Acrobat installed?
http://support.microsoft.com/default.aspx?scid=kb;en-us;906899&sd=rss&spid=2520