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Solved: I need a disk cloning recommendation

3367 Views 16 Replies 7 Participants Last post by  rainforest123, 
R
I purchased TI10 during Oct 2006. For > 2 months, I have been trying to get it to work. I want to clone a Hard Disk Drive [ HDD ], by using the bootable feature, so I can avoid installing the product. I want to do this to avoid damaging the computer's file system.

I tried to clone from 1 SATA HDD, Western Digital 80 GB to a 2nd SATA HDD, Western Digital 80 GB. Acronis tech support has been uncooperative. They asked me to prepare a report. I did. I sent it to them, twice. I am still trying to resolve that issue.

Norton Ghost 10 does not have the feature [ cloning, using bootable CD ].

I was able to successfully use Norton Ghost 2003. NG 2003 doesn't support USB drives.

Can you recommend a different product, 1 that supports SATA HDD cloning as well as cloning to USB drives?

Sincerely,
RF123
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LG:
Thanks for the reply.

I don't know. I didn't get that far. See below.

JW:
Thanks for the reply.

The problem:
The problem occurs after downloading the image & burning it to a CD.

The CD boots. The CD boot menu appears [ normal, safe, Windows ].

"An Acronis" appears.

Then, the screen goes blank.

XPSP2:
Thanks for the reply.
Thanks for the tips about BING.

I do NOT intend to install TI, Ghost or BING. I want to clone the HDD before installing a program. I want to reduce the possibility of file corruption. I want to preserve the state of the file system before working on the computer.

Sincerely,
RF123
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JW:
No. I downloaded the image, which I purchased from Acronis.

I used Nero 6 to create a bootable CD.

I booted the computer with the CD.

The above were the instructions from Acronis.

Sincerely,
RF123
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JW:
No, I didn't call them.

Early Nov, they had asked for a log, which I had to create manually. I sent it to them 6 times. They recently replied that their email database had been down. They offered to compensate me with a free product.

***************
Well, please let us compensate you with a free product. If this seems fair enough to you, please visit http://www.acronis.com/homecomputing/products/ and choose any program you like.

***************

I don't mind paying for a product as long as the product works.

Noyb, no, I haven't tried to create an image. That would take 20 DVDs.

T6:
- Download the below ISO image and burn it on CD:

http://download.acronis.com/sl/kbja...788965/TrueImageHome10.0_Standard_English.iso

- Boot your computer via created CD and let me know what are the last 10-15 lines of the output on the screen.
You can select full, safe version or both to be included in Acronis True Image Bootable CD. The safe version does not have USB, PC card or SCSI drivers and is useful in case the full version does not load.

As for the Bootable CD creation please see Chapter 9. "Creating bootable media" of Acronis True Image 9.0 Home User's Guide. Please be aware that in trial version of Acronis Bootable Rescue CD only Recovery feature is available.
On 11 Oct, Acronis sent the following to me.

Thank you for using Acronis True Image http://www.acronis.com/homecomputing/products/trueimage/

Please accept our apologies for the delay with the response.

1. Please note that Acronis software support all interfaces types of hard disk drives.

2. You can clone USB drive when you work in full mode with Acronis bootable CD.
******
14 Oct, Acronis sent me this.
You can select full, safe version or both to be included in Acronis True Image Bootable CD. The safe version does not have USB, PC card or SCSI drivers and is useful in case the full version does not load.

As for the Bootable CD creation please see Chapter 9. "Creating bootable media" of Acronis True Image 9.0 Home User's Guide. Please be aware that in trial version of Acronis Bootable Rescue CD only Recovery feature is available.
******
18 Oct, Acronis sent me this:
We are glad to inform you that Acronis True Image 10.0 Home is already released and it fully supports direct burning to DVD+R, DVR+RW, DVD-R, DVD-RW, DVD-RAM and DVD+R Double Layer. As for DVD-R Dual Layer, it is not supported.

You can find this information at 'Frequently asked questions about
Acronis True Image 10.0 Home' section of our official web site (http://www.acronis.com/homecomputing/products/trueimage/faq/burn-to-dvd/).

In order to upgrade your Acronis True Image 8.0 to Acronis True Image 10.0 Home for the price of $29.99 please visit Acronis Online Store at http://www.acronis.com/homecomputing/sales/upgrade/

Please be aware that Acronis True Image 10.0 Home has embedded Bootable Media Builder tool and you are welcome to use it to create a bootable CD without using any third-party software.

******
On 19 Oct, Acronis sent me this:
Here is the download link for Acronis True Image 10.0 Home Bootable CD in .ISO format:

http://download.acronis.com/sl/wxpebvyhobwmvokbeabx/support/ticket/745351/AcronisTrueImageHome.iso
******

Sincerely,
RF123
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Yes, I tried it on another computer.

After > 2 months, Acronis agreed to refund my money.

RF123
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