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Discussion Starter · #1 ·
....It comes with an installation CD.

Simple, right?

I've been going in circles for hours with this. Not even sure I can explain it at this point, or make sense of my pages of "notes".

It's an external HP CD-Writer Plus says "MultiHead" on it. Didn't come in a box (just the packing box, in a plastic bag) so I have no other numbers about it.

It's really nice (looking) smooth and beige like my HP computer.

So, I plug it all in, put in the CD, the choices come up, I decide to install it all. The phot Album, the Music Match jukebox, and Direct CD (which I thought was the driver, etc)

I put all that in. Figured I could take some out later, but I wanted to get it installed to make sure the main driver got in.

After that there was an icon on the taskbar in a red circle with a slash through it. Said it was installed but not correctily.

Looking in my old friend device manager, I found "other devices" with a ? and UNDER this HP USB CD Writer-Plus with a yellow ? and !

checking on this further in properties it says "other device" and manufacture "none specified" and version "not available."

I got very familiar with doing this with a modem, but the modem has it's own icon to click on and look through. The CD burner (writer) doesn't.

I went in ADD/REMOVE programs and found Adaptec Direct CD and removed it. NOt sure if that was the CD burner, but was something I didn't remember being there before. Tried it all again.

unplugging and plugging in the USB cord would get "new hardware detected" and list HP USB CD Writer-Plus and Existing NDis 2 driver with ? and ! beside them.... I would click on the CD writer and search for the best drivers, and not find any (with the install CD in).

One place said "the drivers for this device are not installed (code 28) to install click reinstall driver"...
.... and I'd go through that. It would search for a driver and not find out and give the options (A drive, D drive, "internet" and other (which is the CD-Rom in the D drive). I'd try them all and just the D drive, and it would say it can't find one.

The internet one would find one to download, "do you want to install and run C\windows\temp\directb1"? I'd say yes (if I said no nothing more was done) then a box would come up saying "Publisher cannot be determined object to be verified is unknown to the trust provider".

Another note I have is "Windows is unable to locate driver for this device,to reinstall click NEXT".

How can something that's new and comes with an INSTALLATION CD be so complicated?

The CD has "free software" programs on it, but when I open it, it also had a file of "drivers" and all different language it can be put into.

I'm not even sure how to get it all out now, to start over.

The programs I put in are there. I tried bringing up the photo one and clicking SAVE AS to see what happened, and it only has the regular choices (floppy, etc).

I've never had or used a cd burner before either.

But, I'm pretty sure, even though the programs that came with it are probably in okay the CD burner itself (driver) isn't.

I need some step by step (simple!) instructions. Like taking it out and putting it in again? I was going to come here and ask before I did it,but thought "it has the installation CD with it, how hard can it be?"

My daughter said she had an external one once and gave up trying to get it to work, and (not just because of that) bought a new computer with one built in.

Oh, my computer is HP Brio, with WIN 98 SE

Thanks,
Carrie
 

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Discussion Starter · #4 ·
Candy, how do I know if there are others?

Or, are they all external?

There are two USB plugs in back (I tried them both) and nothing else is plugged in with a USB cord.

I have a printer and a scanner (they are sort of tied in together)

~ Carrie
 

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Discussion Starter · #5 ·
I printed out the info on the link you gave.Bu t it says

Does your system fulfill the following requirements?

Operating system(s):

Microsoft Windows XP, Microsoft Windows 2000 Pro


I have WIN 98 SE.

Does that matter?

The CD burner I bought said it was for WIN 98.

I think I'll go to bed and think about it tomorrow...

~ Carrie
 

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Carrie
Do you have a model number for the drive? If I mhad that I could dig around some more. Should be on a sticker on the case.

Also check in device manager and see if the drvers are there for usb.
 

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USB mass storage devices don't need extra drivers for W2K/XP, that's probably why the requirements for this device are stated as such. If you can't find the W9x drivers for it, you're probably not going to be able to get it running on your system.
 

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Discussion Starter · #8 ·
Okay n2gun

I'm at the point in life where I have reading glasses "somewhere" but keep forgetting I need them for small print.

The number unerd CD-WRITER PLUS (in submini font) is 8200 series.

sn MY9515EADO (made in Malaysia) more numbers on bar code (almost unreadable) 952A C4454A

device manager stuff doesn't look good, but looks like two USBs?



I tried it in another one (yesterday) after the first time.

Oh, when I turned on the computer this morning (it had been shut down, with the install CD still in it) the "detect new hardware" came up so I ran through it again and it ended up saying it couldn't find anything so I had it look in D drive and it still said it couldn't find anything and no drivers had been installed.

Of course, whatever I did yesterday is still "in" somewhere.

~Carrie
 

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Discussion Starter · #9 ·
USB mass storage devices don't need extra drivers for W2K/XP, that's probably why the requirements for this device are stated as such. If you can't find the W9x drivers for it, you're probably not going to be able to get it running on your system.

You mean the CD-ROM that came with it doesn't have what I need (or don't need) on it?

I can go to DRIVER.COM or HP site and find a driver to download?

Since it's a HP cd burner and a HP computer, seems like they'd be compatible?

The problem could be I'm trying to put in something I DON'T need?

Or the computer thinks I do?

How do I get everything all out and start over? Is this a good idea, like "start fresh"?

I did take something out of ADD/REMOVE programs yesterday, but wasn't sure what, or if it related to the cd burner. ADAPTEC DIRECT CD

Maybe I should have just plugged the thing in and tried it without putting in the installation CD (which seems to have photo and music programs, etc) on it?

I spent 2 months looking for drivers for modems last Fall.

Thanks,
Carrie
 

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Hi Carrie:

I'm not all that great on why somethings work or don't. Maybe my experience will help:

I had one internal HP 9100 CDRW that I wanted to share on several towers and a laptop. Bought an IDE to USB convertor making the CDRW an external unit that could plug in to anything. It wouldn't work at first where I had already installed the burner software. I had to unplug the CDRW and uninstal the burner software. I reinstalled the software first , and then plugged in the HP. Worked for me. Don't know why. Might be worth a try.
 

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Discussion Starter · #11 ·
That actually sounds like a good idea. At least it's something I haven't yet tried (LOL)

After posting the picture of device manager, I deleted it from "other devices" (and is this where it belongs?)

And tried add new hardware again.

This time with a driver I got from the HP website for it on a floppy (for my model and WIN 98).

Went through it all, it wasn't on the list of hardware to install so I picked "other devices".

I clicked on HP and it brought up a list of models and products, etc (which must be from WIN and is probably outdated). Since mine wasn't on there (8200e- which must be external) I clicked "have disk".

It checked the floppy and said there was no info about my hardware on it.

I checked the CD-ROM install disk too and it said it couldn't find anything.

I'll hav to look over and see how to UNinstall it all now and do it the way you suggested.

I'm old enough so I miss having instruction booklets that come with something you can open and go over step by step.

I even used to program and set the clock on my VCR in that way. STEP ONE.... STEP TWO.... (if it doesn't make sense, keep trying things till it works (LOL)

Someone recently told me you don't have to "install" new stuff (in this case it was a printer with a new computer) anymore because they're all "plug and play".

Of course, I h ave a new cd burner with an old (1999 I think, but I got it in 2000) computer.

~ Carrie
 

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Carrie
I am going to give you several links and will put above them what they are. This should help.

main suppoet page for 8200e external cd writer

http://h20015.www2.hp.com/en/setupC...setup&lc=en&docparent=11800412&cat=TASK_SETUP

Maual for drive. You will need Acrobat reader to read this. There is a link on the page if you don't have it.

http://h20015.www2.hp.com/en/manual...iter18534&sw_lang=en&lc=en&docparent=11800410

troubleshooting external drive

http://h20015.www2.hp.com/en/docume...prodId=hpcdwriter18534&lc=en&docName=lpg40892

Hope these help. They are all on the HP website so they are specific to the drive.
 

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Discussion Starter · #14 ·
The links seem helpful (I've printed them out) I had found he main HP one and downloaded the driver that went with my cd burner but it didn't work.

Before this, I thought I had solved the problem! I was going over the software that came with it, and thinking "it must be something I'm missing".

On the main page there is a box on the side with a rocket icon, that says "start installation"

I thought this was referring to the menu on the side with the "softare" listed (jukebox, photo suite, etc)

So, I tried clicking on the little rocket icon and THIS apparently installed the cd burner itself!!

I was thinking of beating my head on the keyboard and saying DUH.....

Well, that installed or whatever and I tried to see if it was "in" and it's still listed as "other device" in dev man. with a ? and ! on it.

I can get the direct cd to come up with options like music, data, etc. but it says there is no writable/recordable device installed with it.

I look in MY COMPUTER Where I assume it would be, with A drive, C drive (the cd burner might be E drive?) and it's not there.

This was after going around in circles over and over, with 4 pages of "notes" (bascially the same thing- driver can't be found for it) unplugging it and taking the software out, putting it back in and plugging it back in.

I'm going to read over the papers and troubleshooting but I think it might help if I can get some basics here.

How do I take all the software out? I take out what I see in ADD/REMOVE programs and in PROGRAMS (from START)( it has the HP CD-writer listed as a program. What comes up when I click it is the menu to pick what I want to record (music, data) which says there is no device connectred. Do I have to have a blank CD in or something? There is no off/on switch on it that I can see, it's just plugged (power)in an dconnected via the USB cable.)

There are some UNinstalls from that source, too.

When I uninstalled earlier a box came up and said some shared files were about to be deleted and other programs might not work if I did this? It seemed to be mainly dll files. I kept hitting NO to this because I didn't know what they were. There were maybe 10 or more in all. I kept them just in case.

Is this the right thing to do? I've seen this before when uninstalling something and never sure what to do.

How do I know when the CD-burner is installed? Will it show the icon in MY COMPUTER?

Where should it be in device manager? It seems to go in under "other sofware" now.

I saw an option to put it in as "storage device" once but that didn't work either.

I'm going to read the papers, and my plan right now is take it all out, unplug it and start over.

I'll check back in here first.

oh one more question (is there a limit? :) ) when I first started uninstalling I took something out of ADD/REMOVE programs I thought had to do with the cd burner called Adaptec. This was after it wouldn't work the first time.

I don't see it back in there again, with the reinstalling. I even had IE 6 repair itself, thinking it might come from there.

What is Adaptec (or Adaptac)? and do I need it?

~ Carrie
 

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Discussion Starter · #15 ·
I clicked on the HP CD-WRITER icon which is now on my desktop and got a menu with some help, etc. topics.

One said HP MYDRIVE

Clicking on this brought up a grey box saying NO HP DRIVES DETECTED ON YOUR SYSTEM.

I don't know if it just means the CD-writer, but I have an HP computer, which I've been told has a lot of built in drives of it's own that come with it (for other things)

I looked in HELP (via this icon) and found another troubleshooting list.

Looking up my model and the cd-writer shows but the drive isn't installed, got this:

installation

Your HP drive is installed, but does not appear in Windows Explorer

External 8200 series (USB)

Check the USB data cable



Enable the USB Port



USB Hubs



USB Software Drivers Missing


Check the USB data cable

Unplug the USB data cable from the HP drive and from your computer. Then reconnect it.
Check the USB data cable for any signs of physical damage. Replace the cable if you find any signs of damage.
Use the USB data cable provided in the box if you are not already using it.
If you have another USB data cable that you know is working, swap cables to make sure you do not have a bad cable.

back to top


Enable the USB Port
If the Add New Hardware Wizard did not appear when you connected your HP drive to your computer, the USB port on your computer may not be enabled. To check the USB port, follow these steps:

Click the Start button, point to Settings, and click Control Panel.
Double-click the System icon.
Click the Device Manager tab.
Click the View devices by type radio button.
Scroll down as necessary to look at all icons. If you do not see an icon labeled Universal Serial Bus controllers, the USB port is not enabled.
To enable the USB port, follow these steps:

Insert the driver diskette into the floppy drive on your computer.
Click the Start button, click Run, type a:\usbhelp, and click the OK button.
This program attempts to enable the USB port. Follow steps 1 through 5 above to check the USB port. If it is still not enabled, use your computer's BIOS, CMOS, or System Setup to enable the USB port. Refer to your computer's user guide or contact your computer manufacturer for instructions.

back to top


USB Hubs

Make sure the USB hub is self-powered and that it is connected both to a power source and to your computer.
Try connecting your HP drive directly to the USB connector on your computer instead of through the USB hub.
back to top


USB Software Drivers Missing
If the Add New Hardware Wizard did not find the USB software drivers or you canceled the Wizard, reinstall the drivers. To reinstall the USB software drivers, follow these steps:

Turn on your computer and allow Windows to start.
Turn off and unplug the HP drive.
Disconnect the USB cable from your computer.
Plug in and turn on the HP drive.
Connect the USB cable to your computer.
The Add New Hardware Wizard should appear. Press the Next button and follow all on-screen instructions to install the USB software drivers.
Insert the driver diskette into the floppy drive on your computer.
Click the option that allows the Add New Hardware Wizard to search for the best driver.
Select your computer's floppy drive as the location in which to search for the drivers.
Windows installs the drivers. Your HP drive should now work properly.

If the Add New Hardware Wizard did not appear when you connected your HP drive to your computer, follow these steps to install the USB software drivers:

Click the Start button, point to Settings, and click Control Panel.
Double-click the Add New Hardware icon.
Follow all on-screen instructions to search for your HP drive.
The Add New Hardware Wizard should find your HP drive. Click the HP drive's listing, click the Next button, and then click the Finish button.
When the Properties dialog box for the HP drive appears, click the Reinstall Driver button.
Insert the driver diskette into the floppy drive on your computer.
Click the option that allows the Add New Hardware Wizard to search for the best driver.
Select your computer's floppy drive as the location in which to search for the drivers.
Windows installs the drivers. Your HP drive should now work properly.

What floppy disk are they referring to?

Unless what it needs is now on the CD ROM with the software that came with it? this has a file in it "drivers". I also downloaded a driver for this model from the HP website and at the point of taking it off the floppy it says nothing about my system was detected on the floppy disk.

Aside from this, I have gone over and over the new hardware and install/reinstall and search for drivers.

I did come up with one list that had "Adaptec" and about 50 different models or versions to choose from. And, as I said I removed something with this name from ADD/REMOVE programs.

Thinking it had come with the cd-writer software I was trying to uninstall and start over.

If it had, it would have put it back in again, after.

And I thought buying something new- with an installation CD, (the same brand AS my computer- even the same COLOR) it would just set itself up.

I have another USB cord, maybe I'll try that instead of the one that came with it.

I looked all through the box and packing material and don't see any floppy diskette that might have come with it.

I've been looking online, to see if it says it comes with any, but the place I got it (TargetUSA) has changed their listing as of today, and now has the model 8220e listed.Which looks the same as mine, only it has a grey piece on the top.

It just says all software comes with it.

I found a similar one on eBay, which gives a lot more info with it, and no mention of a floppy disk but says "works on all computers".

I'm sure if it works on all computers it would work on an HP one.

Everything else I have on this has worked. Printer, scanner, digital camera. Any of those might clash? None are on a USB cable.

I have a popup stopper (from Earthlink) would that be doing something? I just thought of that. I disabled my AVG anti virus when I tried one of the installations.


~ Carrie
 

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Carrie
It appears the usb dricers are ok. Try this, put in the cd disk you got with the drive. If it starts up, exit it. Go to my computer on desk top. Right click on the cd drive where you have the disk and choose explore. Look for a folder called driver. It may be a sub folder(also may have to look in a windows 98 folder on it?) so you may have to do some searching. If you find it write down the path to it so you can find easily. Unplug the drive and get rid of the yellow ? and ! in device manager. plug in the drive and when it comes up with new hardware click on the browse and point it to the folder where thedriver is. Hopefully this will install the driver for you.
 

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Discussion Starter · #17 ·
I have a lot of info printed out, trouble shooting, etc.

I UNinstalled it (all I could find) this morning, with the idea of starting again, fresh.

After I had gone through it all and again not known if I should take out all "shared files" so clicked NO TO ALL, I read on one of the sheets to say YES TO ALL.

I'll do that next time...

For reinstalling, it said to go to RUN and MSCONFIG and uncheckLOAD STARTUP GROUP items and check SELECTIVE STARTUP option. The directions then said NOTE YOu will need to reverse check marks in Step 2 after you finish installing the software. 4. after retarting the system. This is confusing because I don't know if I should reverse the checkmarks after installing the software OR restarting the system.

But, when I went to do this, on mine it already was reversed.

There was a check in SELECTIVE STARTUP option.

So, I'm wondering if this is keeping something from loading that might be needed for the cd burner?

Also, these instructions (from the HP website) mention a CD for installing, but the directions that go with my burner (printed out from pdf) referr to insertinga floppy disk in the drive.

There are drivers on the CD.

It still says there is no cd writer to use with the software to copy or save with.

later in the instructions it says "reinstalling the drivgers often solves problems. In order to get a clean insall of driers, it may be necessary to rename the existing files on the hard drive. Use the following info to rename and reinstall all drivers for the USB drive.

Gives a list of files to rename.

I'm still not sure what I'm supposed to be doing, all of this at once, or uninstalling each time and trying it again.

I'm also not sure where the cd-writer is supposed to be in Device Manager?

It shows up as "other device". But maybe it should be under the USB controllers setting?

I also think it should show up in MY COMPUTER (when installed) as maybe E or F drive?

This board hasn't been openning all morning. I got it to open by finding an old link to it in my email.

~ Carrie
 

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Discussion Starter · #18 ·
Thanks n2gun

I've printed out what you wrote and will follow it exactly (I have seen drivers on the install CD- there's are several in a folder. I guess I thought it would automatically pick up what it wanted from them on the CD)

I think at some point I get so confused by this, I keep thinking "I have to take it all out and start over!"


And I just read I might have to go rename the files, which I think are the ones it asked if I wanted to take out and said they might be needed by another system so I kept saying NO (on the uninstall).

I'll let you know...

(it was -20 (F) here this morning and the water pipes are frozen in the kitchen sink. I've had a heater on them, but think there's a heat tape in the basement that was supposed to be plugged in. So, I have this going on at the same time (LOL)

Well, it is winter in Northern Vermont....)
 

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Discussion Starter · #19 ·
I'm pretty sure it's all in okay.

It's listed as E drive in MY COMP and the record, etc. stuff comes up okay from the program (have yet to try this and figure it out but it seems like it walks you through it)

In DEVICE MAN it's listed as a separate USB port, with it as a storage device under it!

I don't know just what did it (and probably doesn't matter at this point) but, as I said, in MSCONFIG the box was checked "selective starting" and I changed it to "load start up groups".

I have NO CLUE why this was like this, and I don't remember ever seeing the box, or knowing it was there.

But, since the troubleshooting said which was supposed to be checked I did it.

Then I did as n2gun suggested and took it out of device man (where it was wrong) and in the instal BROWSED (I had seen that button but never tried it- assumed it would find what it needed on the CD on itsown) and set it to DRIVERS.

I was so used to it not working I about fell off my chair when it did. I yelled to my daugher- COME SEE THIS, it's showing E DRIVE in MY COMPUTER- it might go away before you see it!

Oh, during one of the inalls (software, etc) it said it was incompatible with HP DLA which was already installed (I had seen in add/remove programs and didn't know what it was) and installing would delete it, so I said YES to this.

Did it take out something important? Maybe something from the previous software installations I've been putting in?

Also I took "adaptec" out of add/remove programs at the start and don't know what that was.

But, I finally got something to work! Not sure how but... some "little thing".

Now, on to my frozen water pipes....

Thanks everyone for having patience with me and my confusion.

Carrie
 
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