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Discussion Starter · #1 ·
I am working on the Brother in laws computer.... and he has several downloader trojans which have been caught and quarentined in AVG. They are aws listed: Downloader.Small.FU, Golid.B, Downloader.Galdcas.A, Downloader.Agent.D, Dolwnloader.Small.4.l, Downloader.Benuti.C, Clicker.4.AD, Proxy.5.AT, Downloader.Generic.JL.

I have run CWShredder, Adaware, Panda activescan, trendmicros housecalland mccaffee's stinger. none have removed it, AVG was the first to detect them and quarentine them. they cannot be repaired... so how do I get rid of them? They are keeping me from accesing some pages on the net (page loads, but no content is shown, and then it says done) and I cannot get into his Hotmail account (same problem)

here is the hijack this log
Logfile of HijackThis v1.99.1
Scan saved at 10:04:34 PM, on 6/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\iPod\Bin\iPodSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\WLANSTA.EXE
C:\PROGRA~1\EzButton\CPLBTS88.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\monitorbk.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgvv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Konz\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: AdwareFilter - {1028F737-81E7-452B-A860-E50CAD90A08C} - C:\Program Files\AdwareFilterToolBar\AdwareFilter.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [WLANSTA.EXE] WLANSTA.EXE START
O4 - HKLM\..\Run: [CPLBTS88] C:\PROGRA~1\EzButton\CPLBTS88.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - Global Startup: Belkin PCMCIA WLAN Monitor.lnk = C:\WINDOWS\system32\monitorbk.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: iPodSrv - Unknown owner - C:\Program Files\iPod\Bin\iPodSrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

I am having a terrible time finding removal for downloaders, so any help would be appreciated!

forgot to add...it is a Toshiba Satellite lapto, P4, with XP SP2 (updated today) and IE browser (it won't show what version??)
 

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Do a CTRL+ALT+DEL to open Task Manager and under running "Processes" kill the following processes (if you find them):

Weather.exe
ViewMgr.exe


Move Hijack This to its own folder (like create a new folder for it called HijackThis on the desktop or in "My Documents"), and then run Hijack This again and put a check next to each of the following items, then close all other windows and browsers (including this one - leaving only HijackThis open) and then click "Fix checked"

O3 - Toolbar: AdwareFilter - {1028F737-81E7-452B-A860-E50CAD90A08C} - C:\Program Files\AdwareFilterToolBar\AdwareFilter.dll

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm

O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)


Go to Control Panel / Add/Remove Programs and remove the
following if they are there:

Viewpoint
Viewpoint Manager
WeatherBug


Now boot to Safe Mode

How to boot to Safe Mode:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

To make your hidden files and folders visible, go to Start > Search and under "More advanced search options". Make sure there is a check next to "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Now click on My Computer. Go to Tools > Folder Options. Click on the "View" tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Now in Safe Mode find and delete the following folders:

C:\Program Files\AdwareFilterToolBar <---this folder
C:\Program Files\AWS\WeatherBug <---this folder
C:\Program Files\Viewpoint\Viewpoint Manager <---this folder

Now delete files/folders from the following directories (But not the directory itself, for example delete all files/folder IN temp.
C:\Windows\Temp\
C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
C:\Documents and Settings\<All other users Profile>\Local Settings\Temp\
C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <<<This will delete your files in your internet cache--including cookies.
C:\Documents and Settings\<All other users Profile>\Local Settings\Temporary Internet Files\

Then empty the Recycle Bin.

Then reboot to normal mode.

Now go here to do an online virus scan (make sure you checkmark to scan AND clean):

http://housecall.trendmicro.com/

Run HijackThis again and post a new log here

Wayne
 

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Discussion Starter · #3 ·
First off...thanks so much for your time and help!

next,
I did all that you said. The only files I could not remove were in the c:\documents and settings\konz\local settings\temp and the files were ~DF7CDB.tmp and DF89EF.tmp I ran Trend micro housecall and still found nothing.

here's the hijak this log:
Logfile of HijackThis v1.99.1
Scan saved at 11:58:57 AM, on 6/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\iPod\Bin\iPodSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\WLANSTA.EXE
C:\PROGRA~1\EzButton\CPLBTS88.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\monitorbk.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Konz\My Documents\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [WLANSTA.EXE] WLANSTA.EXE START
O4 - HKLM\..\Run: [CPLBTS88] C:\PROGRA~1\EzButton\CPLBTS88.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - Global Startup: Belkin PCMCIA WLAN Monitor.lnk = C:\WINDOWS\system32\monitorbk.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: iPodSrv - Unknown owner - C:\Program Files\iPod\Bin\iPodSrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

I am still having problems accessing webpages. I try to go to hotmail.com for example I just get a blank screen and it says done at the bottom. You look at the source code for the page and it says this:
Continue

any ideas on how to proceed?
 

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I'm curious. Do you have javascript enabled, and, in particular, for whatever "security zone" hotmail's site falls into?

(this may or may not be related to why you can't get into hotmail, but it's worth looking at).

If you don't know what I mean, on your browser (IE) click on "Tools" (along the top), and then "Internet Options" and then the "Security" tab along the top. . this brings up a page with four different "zones" (represented by four different icons in the white window). Each of those zones has security settings, and one of the security settings is allowing javascript to run on a given webpage. To find out if hotmail.com is in your "Safe Zone" (or Trusted Sites" zone), click on the green circle with a white check mark inside it and then click the "sites" button just below it, and it will bring up a page of your "trusted sites". . see if hotmail is in there (and you actually might have to, if it isn't in there, put several different sites in there that hotmail goes through in the process of logging you in).

This (this "trusted sites" zone box) is where you add and remove sites you trust to allow to execute javascript and Active X controls on your browser. To find out (or configure) just exactly what permissions ARE given to the sites in this box, you close this box with the list of sites (click "OK") and it brings you back to the different "zones" box.

(uncheck the box that says "require https" cause that will limit that trusted sites box to only secure server sites, which you don't want.

With that icon (the green circle w/ checkmark) still highlighted, now click on the "custom level" button at the bottom and it brings up a list of different permissions you can configure (and you're configuring them for the sites in that zone (in this case the trusted zone), so you'll be willing to give more permissions to sites you trust (the ones in this zone) than you would just any other site on the internet at large.


Look to see if javascript is allowed (look at the whole list of permissions to see what is enabled and what is disabled). . all javascript things/activeX things (in this trusted zone, anyway) should be enabled except the ones it says are not trusted or unknown sources, etc. .

You want hotmail's sites to be listed in the box of "trusted sites" and you want java and activex (except the untrusted/unknown ones) to be allowed in that zone (trusted sites)

For the other zones ("internet", local intranet, and restricted (bad) sites), you want to give far less permissions (disable java, activeX, etc). . cause you don't trust those sites and they may be very happy to download a virus to you using the java and activeX controls.

Hope this helps,

Wayne
 

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Discussion Starter · #5 ·
I went through all that, and to no avail. Reading some other posts with peoples issues close to mine I found a thread talking about a corrupt wscript 5.6 I was able to go download a new version at microsoft, and the issue is resolved!! Sol that with the cleaned up computer works great! Yeah!!

thanks for everyones help...
 

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You're very welcome, fivekonzs.

By the way, I may be wrong, but it doesn't look like you have a firewall running. If not, then you should at the very least have the Windows XP firewall running, which, altho' it only filters incoming traffic, and so is not as good as one that filters both incoming and outgoing (like ZoneAlarm or Sygate), it's better than nothing.

Here's a link showing you how to enable it:
http://www.uic.edu/depts/accc/lan/res-net/xpfirewall.html

(shows how to do it (what you see) whether you have only SP1, or also SP2 (as you do), and also what you see if you have the "classic view" enabled)

Personally I use ZoneAlarm (which is free, excellent, and filters traffic both ways (coming and going), and therefore makes your PC more secure and surfing the web much safer for you, your files AND your identity.

You can get it here:

http://www.zonelabs.com/store/content/catalog/products/sku_list_za.jsp?lid=dbtopnav_zass

Another good one is Sygate's personal firewall. You can get it here:

http://smb.sygate.com/products/spf_standard.htm

Also, I would suggest the following program to keep spyware from getting a foothold on your computer, not foolproof, but very powerful:

Spywareblaster

http://www.javacoolsoftware.com/spywareblaster.html

(install, update it, and click to "enable all protection")

(Spybot's "teatimer" resident protection works much the same way (I have both of them (Spybot's teatimer and Spywareblaster) for good measure).

Good luck

Wayne
 
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