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Discussion Starter · #1 ·
Problem: IE closes immediately, with the pop-up that says, "Microsoft Internet Explorer has encountered a problem and needs to close..." blah blah blah. I sent the error reports. Running Windows XP, up-to-date as of 2 days ago, virus protection up-to-date and scanned a few days ago.

Background: This morning, when I connected to the internet, I noticed the little security alert shield icon, and it said it was downloading updates... I thought this was strange, since I have my settings on "notify but don't automatically download". Just a couple of days ago, this worked, I was notified that there were updates available, and I downloaded them & installed them. This time it downloaded automatically. It was a big one, so I had plenty of time to check it out (make sure something wasn't being hijacked), and I installed Sygate Personal Firewall. When I resumed my connection, SPF let me know that it was downloading from au.microsoft. whatever the rest is, I forget, I just remember it looked valid, so I allowed it. I installed the updates when they were done. I chose to restart later, since I was in the middle of something...

That's when trouble began. After rebooting, Outlook seemed to work okay, then I started up Windows Media Player like I usually do, and that gave me the "encountered an error and needs to close" message. I went to open IE and it gave the same type of error. Then Outlook decided to jump on the bandwagon and do the same.

I tried to open the help window from the start menu, and I got the explorer error. I was hoping to do a system restore to yesterday, but it seems that won't be possible!

I tried going to windows update, and the same song, IE closes before I can do anything.

I went to the control panel, and used Add/Remove Programs to remove the Sygate firewall, hoping that would help. After rebooting, the current status is: Outlook works, IE does not, Media Player does not.

I ran HJT to get a log, put it on my memory stick, but I can't get the computer I'm on right now to recognize it anymore, when I stick it in, windows sees new hardware and tried to find a driver for it, and fails. I may have to do some updates to this computer (it's the pc I bought 5 years ago, running Windows 98, I recently wiped it back with the system disk for my mom, and only got as far as the "critical" updates shown on windows update for bringing it up-to-date).

Is there anything else I can try on the XP system, while I try to get the driver I need for this one? I've never had any problems with it before, in the seven months I've had it, so I don't have any XP self-troubleshooting strategies. Can I (should I) boot into safe mode? If so, how?

Thanks!
 

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Discussion Starter · #3 ·
Thanks, but I did find the System Restore utility via Programs/Accessories/System Tools, and it worked. After being away for the weekend, I came back and tried the Windows Update again, just downloaded the latest "Cumulative Security Patch", and the problem reappeared, so I just restored to right before that and it's fine. I guess I'll have to wait until the bugs get cleared out of that to install it.
 
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