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Discussion Starter · #1 ·
I have a Dell Vostro 220 w/ TSST TS-H653F CD/DVD+-RW. It will not read Cd's or DVd's at this point in time. It used to read CD's, and I'm fairly sure it used to read DVD's (though I'm not 100% certain about that). I have uninstalled the device and tried to reinstall it to no avail. I get "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" in the device properties window.
I have also tried downloading a new driver from Dell's website to no avail. None of them work, none will recognize the hardware. I just pulled the drive from the computer to verify that it is the correct drive, and it is what it says it is.
I am running XP, nothing special about this system.
Any insight would be most welcome!
 

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Make sure that it's connected in correctly. Check for loose connections, etc...
Do the discs spin up/does the drive door open?
If not, then the drive is probably knackered.

What you could try is if you have a Windows setup CD, insert it in the drive, then reboot the computer and press F12 constantly until the boot menu comes up. Try booting from the disc. If it doesn't, then the drive is probably knackered.
 

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Discussion Starter · #4 ·
Great idea! Thanks! I swapped it out with a DVD Drive that I know to work. It still won't install it, and I'm having the same problems with this one. :-(
I read elsewhere to uninstall XP SP3, and have tried doing that, however there is no listing of SP3 in the uninstall software list, nor is the folder for manual uninstall showing up. However, my computer still says that it is indeed SP3.
GRRRRRR!!!!!!!!!
 

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I don't know what they are talking about by deleting SP3, as I don't think you can. There may be a problem with the software side of things if you put a new drive in and it wouldn't work either. Did you try booting from a Windows setup CD from the BIOS screen? It is either F12 or F2 you have to press to get the boot screen up. As soon as you turn your computer on, keep pressing F2 until the boot menu comes up. Put the disc in the drive and select with the arrow keys the "boot from CD/DVD" and press enter. It may be called your actual drive name, but I'm not sure. If it spins up, the drive is fine. If it doesn't, then we have a bigger problem. Did you mean the disc doesn't spin up when you are in Windows, or at the BIOS screen?
 

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Discussion Starter · #7 ·
It saw and read the CD from boot up. But still will not recognize anything in the CD drive once booted up. It sees the drive itself, just won't do anything with it, and still says there's a problem with the driver.
I'm fairly sure it's a software issue, but I cannot for the life of me get the bleeping driver installed.
 
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