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Discussion Starter · #1 ·
I am a member of Netflix, and recently received a copy of "The Bourne Supremacy" that I am trying to watch. I am running Windows 7 Ultra and when I pop the DVD into the player, nothing happens. When I open up Windows Explorer and click on the DVD player, it tells me to insert a DVD into the player, although the movie is already installed. I put the movie into my other DVD player I have on my computer, and the same things happen. I put the DVD into my wife's computer, which uses the same operating system, and the movie plays correctly.. Also, when I put a data DVD into either player, Windows Explorer accurately displays the info on the disk correctly. Sure would appreciate it if anyone has any ideas on how to fix this. Thanks

Jim
 

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sounds like the disk is bad. Can you play it in a standard dvd player?

As it fails across multiple pc's, and other disks (I'm assuming) have worked in those pc's, I'd blame the weak link in the chain. Netflix has a great policy regarding damaged disks; report a problem with it and they will ship you a different copy. I've done that a few times.
 

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Discussion Starter · #3 ·
I made a mistake when initially describing the problem, which I have fixed. The DVD movie works great in my wife's computer which uses the same OS. I also just placed into my movie dvd player in the living room and the movie plays fine. Thanks for your response and time.
 

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do other dvd's work in your rig? The trick is to find where the weak link is.
 

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Discussion Starter · #5 ·
They both read data DVD's as they are supposed to, using Windows Explorer. However, when using Explorer to attempt to see the movie dvd, the dvd tray pops out and I get a Windows message telling me to insert a dvd into the tray. This happens on both of the installed dvd's.
 

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when the disk is in the tray, what do you see in windows explorer?
 

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Discussion Starter · #7 ·
With a movie disk in the tray,and selecting the particular dvd with windows explorer, the tray will open and a message comes up telling me to "Please Insert a disk into F: When just looking at Explorer without selecting a dvd drive, it does not show anything in the drive. However, if I put my Video Game Battlefield 1942 into the dvd, then I can see the dvd number as well as Battlefield 1942 CD 1 in the Explorer screen. This happens with both drives.
 

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but it show up in windows explorer as a dvd disk? With the correct title?
 

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Discussion Starter · #9 ·
No, with a movie in the player, explorer does not show anything in the drive. With any type of data disk it does. With the movie in the player, this is what I see on Windows Explorer:

DVD RW Drive(F:)

..
 

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but other dvd's from netflix play fine in that drive, correct?

Starting to get stumped here, as the tree said to the lumberjack.
 

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Discussion Starter · #11 ·
I have one that I have only watched one time, a new one. I put it in the dvd player and it fires up just like it is supposed to. Can't believe I didn't think to do that before. It has to be a defective movie from Netflix. Thanks for your help in finding the problem. Going to mark as solved. Thanks again.
 

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well, didn't really help all that much.....still curious as to why it works in other rigs, though....that points to the dvd not being broken, but more likely some file association gone wonky on the main rig........
 

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but dangit, you had to mark it unsolved, didn't you? :)

quite frankly, I've no clue right now, but I'm also dividing time between this, my 6 year old trying to set up his pup tent in the living room, and the Cotton Bowl.......give me a few, and hopefully someone else will chime in as well.......
 

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Discussion Starter · #15 ·
I have tried a second dvd in my computer and it works also. I have several hundred. I am going to pull out a good stack and try them. If they all work, I will remark this solved. Just makes me curious why that disk does not work on my machine, but works on my wife's, which is a much older unit.
 

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sometimes older is better.

I just like to keep telling myself that on occasion. :)

So to update:

Both os's are the same, and it plays in one and not the other. Hmm. Need more info.

Can you check your event log at start > run > eventvwr.msc and see if anything is being written there? To copy the exclamation points, double click to open, hit the two pieces of paper to the mid-right of the dialogue box that opens to copy to the clipboard, and paste here.

That's the cliff notes version, as you got yerself listed as advanced. If you need the breakdown, let me know.

peace,

v
 

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Discussion Starter · #17 ·
Consider it fixed. I put about 20 dvd movies through it and 12 failed. Did some more troubleshooting and it was a defective dvd player. I have 2 of them (E: & F:), and the F drive was defective. How one caused both to act so crazy, I don't know. Been building computers for 11 years, and it was a weird situation. Did not look like hardware problem. Looked like a settings problem somewhere. However, now everything is working as advertised after replacing that drive. Glad I have spares around the house. Thanks again for trying to help. It is appreciated.
 

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de nada, glad to help.

on a side note, that same thing happened in my main rig (now my son's) about 2 years ago; the back dvd player betamaxed itself, and that cratered the entire optical drive set. Still no clue as to why, but I just unplugged the Molex cable from it and used it as a nice dust cover for the remainder of it's life. :)

glad it's worked out, enjoy the flick. It's a good one.
 

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I had this with DVD - and bought a DVDRW for about £12 and it worked fine. I have a complete TV Series now though where all the Discs work - except one - and that's the penultimate Episode. AGGGHHH. This shows as empty on WMP and Cyberlink - like there's no Disc in the Tray. I'm going to install the DVDRW in the PC I use now - if I could figure out how to open it. It's a Hewlett Packard which is supposed to have an easy to open Box - but it doesn't.

More AGGGHHHH!!!!
 
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