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Discussion Starter · #1 ·
Recently we changed from BT Home broadband to Virgin Broadband. Since the change my desktop computer has not let me browse the internet. :(

It says my default gateway is offline.

I've tried to ping the default gateway but I got the following result:

"Pinging 192.168.2.1 with 32 bytes of data

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 0, Lost = 4. (100% lost)


I've also tried to enter the default gateway into my browser but it just returns 'Page not displayed'

I've tried resetting the router and contacting Virgin who very politely put the phone down on me (Ha!)

The router is: Netgear G Router; WGR614.

PC is: DELL DIMENSION 9150 on XP with built in wireless card.

It all worked fine until we switched to virgin broadband.

There's also a desktop which is connected via Ethernet cable, and a wireless laptop which are both connecting with no problems.

Please help if you can, I'm out of ideas and it's really frustrating! :p

Thank you in advance :)
 

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If you reset the router to factory defaults, the Gateway IP address is most likely 192.168.1.1 not 192.168.2.1
Information taken from manual at: http://kb.netgear.com/app/products/model/a_id/2591

EDIT: Can you post IPCONFIG /ALL results for both the computer that is having the problem and one that can connect?
 

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Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #5 ·
Thanks everyone, the results for ipconfig/all are as follows:

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : aimee
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11g PCI Turbo Wireless Adapter
Physical Address. . . . . . . . . : 00-13-D3-75-FB-FD
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connect
ion
Physical Address. . . . . . . . . : 00-13-72-06-A7-F1

C:\Documents and Settings\Owner>

------------------------------------------------------------------------------------------------------------------------------

And we've gone from a BT HomeHub to a Virgin Broadband modem with seperate netgear router, router info is above in my original comment ^

Thanks everyone, still no joy though :(
 

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Surely that's for the one that cannot get internet access. Until you get it working use a dynamic connection. Then if you want to use a static IP configuration it's best to have the Default Gateway and the IP address in the same subnet, and to specify a DNS server if you want internet access by name.
 

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Discussion Starter · #7 ·
Try these simple tests.

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.
RESULTS:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : aimee
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11g PCI Turbo Wireless Adapter
Physical Address. . . . . . . . . : 00-13-D3-75-FB-FD
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connect
ion
Physical Address. . . . . . . . . : 00-13-72-06-A7-F1

C:\Documents and Settings\Owner>ping 192.168.0.2

Pinging 192.168.0.2 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Owner>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

C:\Documents and Settings\Owner>

Thanks :) x
 

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Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
Those settings would most definitely prevent a network connection and cause all of the TRACERT tests to fail. Enabling DHCP on the computer as suggested by TerryNet may solve the problem.

Are the other two computers that do have Internet Access connect through the router or directly to the Virgin Modem?
 
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