Tech Support Guy banner
Cancel

Solved: Continually Losing Connection

1321 Views 8 Replies 2 Participants Last post by  JohnWill, 
F
Hi
I'm wondering if anyone can help me.

Firstly, I am in the UK and use Virgin broadband (cable), with Belkin 4 port wireless g plus router
Windows XPsp2. Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller

I keep losing my connection to the internet, at seemingly random intervals, though I notice it mostly when I am watching streaming video or downloading files. I also play games online, but have never had any trouble with my connection while doing this, even after several hours.
My PC connection is wired, and a laptop uses the wireless connection. I'm not sure about any issues with the wireless connection.
It has been happening for a few months now, first in my previous house, and now my current house. I fix it by disabling local area connection then re-enabling again, but this is less than ideal. I am unable to access my router when the problem occurs.

I have formatted and reinstalled windows during this period (in case there was bits of zonealarm still hanging around), I have forwarded ports for download programs, but the problem still remains.

If anyone could help it would be greatly appreciated, as it is slowly driving me mad.

cheers,

fishoil.
Save
Like
Status
Not open for further replies.
1 - 9 of 9 Posts
JohnWill
First off, I'd connect directly to the modem with a wired connection and see if it still happens. If not, it's probably the router that's the issue. If it still happens, it's either the modem, ISP, or your computer. Also, try connecting the laptop using a wired connection and see if it experiences the same issues with the router. If so, that would seem to indicate it's not your computer.

Narrowing down the possibilities is what we need to do first.
Save
Like
F
connection dropped again when pc was connected directly to modem. connected laptop to modem and it seemed to be working fine.
Save
Like
JohnWill
Did you turn off the modem for 30 seconds or more when you changed the connected device? If not, that's a required step.
Save
Like
F
yep done that. I've done that plenty times before as well
Save
Like
JohnWill
Well, if you used the same cable as for the laptop connection, you're left with issues with the computer. The NIC could be dying, you've already reformatted, which would seem to remove any software causes.
Save
Like
F
Damn. Even though its fine playing online games?
I'm hoping its some weird setting or something.
Save
Like
F
It's been a few days of making sure, but I think I solved the problem.

I updated the NIC drivers through the windows update and all seems well. Streaming video and other downloads are no longer causing the connection to drop.

It's always the last place you look, eh :)

Cheers for all the help.

fishoil.
Save
Like
JohnWill
WOW! Normally, updating hardware drivers from Windows Update is the kiss of death! You're very lucky! :)
Save
Like
1 - 9 of 9 Posts
Status
Not open for further replies.
Tech Support Guy
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
Hardware Virus & Other Malware Removal Off Topic Lounge Thread Games & Discussion Networking
Top