Tech Support Guy banner
Status
Not open for further replies.
1 - 20 of 21 Posts

·
Registered
Joined
·
11 Posts
Discussion Starter · #1 ·
Hi,
I have a sony vaio laptop. It's a few years old and I haven't used it in awhile. Running Windows Home Vista, model# VGN-NR120E. Last time it was used a few months ago, my daughter had it and it was working fine networking through a netgear router. She did a system restore to remove several viruses and malware programs, and I now have it, and am having a nightmare trying to get it to connect to the internet. It will connect to my router, (BELKIN) and shows up on my desktop(network computers and devices), but it will not connect to the internet. If I wire it directly to the router, it connects. Ironically, when we first got the laptop when she lived with me, it connected to this computer fine, also running vista, but through a linksys router. I have tried EVERYTHING. I did all the Vaio updates available, including the latest network card drivers, all windows updates on it, uninstalling and reinstalling network adapter. The Vista DHCP Broadcast fix tool. Letting windows "automatically get new IP address a dozen times over", and all kinds of other tips and tweaks I've read about, and nothing seems to work. Im finally at my wits end. I have two other laptops in the house, both Toshibas, that connect to the internet through the router fine, so I don't suspect any hardware problems. ANY HELP would be GREATLY appreciated. I copied the laptops system info and below is a copy of the ipconfig from the laptop. Thank you in advance for any help!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 145079 MB, Free - 113224 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: None

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Haley>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TheDeathStar
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-1A-80-21-A4-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : LAN-Express AS IEEE 802.11g PCI-E Adapter
#2
Physical Address. . . . . . . . . : 00-1D-D9-75-38-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d98b:5fa5:75e2:b5e0%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 10, 2011 8:34:34 PM
Lease Expires . . . . . . . . . . : Monday, December 18, 2147 3:32:32 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 201334233
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled
 

·
Super Moderator
Joined
·
65,526 Posts
can we see the following

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping 192.168.2.1
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #3 ·
Thanks for your reply! Here are my results of first ping..For the heck of it, being it said reply from 192.168.2.3 was unreachable, I pinged it and those results are also included. Screenshot of xirrus attached. Adapter from computer not connecting to internet is LAN-Express AS IEEE 802.11g.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Haley>Ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.3: Destination host unreachable.
Request timed out.
Reply from 192.168.2.3: Destination host unreachable.
Reply from 192.168.2.3: Destination host unreachable.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Haley>ping 192.168.2.3

Pinging 192.168.2.3 with 32 bytes of data:

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


C:\Windows\system32>Ping google.com
Ping request could not find host google.com. Please check the name and try again

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


C:\Users\Haley>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 192.168.2.3: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.168.2.3: Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
 

Attachments

·
Super Moderator
Joined
·
82,234 Posts
Make sure you have the latest wireless driver from Sony's web site.

If that doesn't do it reset the router to factory default settings and reconfigure it.

If it still is not working and you still get that wavy line for Signal history in Xirrus I suspect the adapter or router is defective.
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #7 ·
I have reset the router and modem a dozen times lol! I downloaded the latest driver that I could find and all sony's critical updates, which included smart network assistant. I know the router is ok because we have two other laptops that connect through it everyday. I would think the adapter was working or it wouldn't even connect to router would it? And on the sony, it shows it connected to the Belkin Router with an excellent signal strength. Im sending a snapshot of that too.
Thanks!
 

Attachments

·
Super Moderator
Joined
·
82,234 Posts
Maybe a problem with a non-Windows firewall or security suite. What one is, or was, on the machine?

Possibly the following repairs will help ...

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #9 ·
Norton was on the machine (laptop) uninstalled it. I use windows defender on Main Pc, but have the firewall disabled, and I also have done the TCP/IP stack repair :( Like I said, I am really at a loss--sigh
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #12 ·
Tried it. Here are the results of the stack repairs.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\Windows\system32>netsh int ipv4 reset reset.log
Reseting Echo Request, failed.
Access is denied.

Reseting Interface, OK!
A reboot is required to complete this action.

C:\Windows\system32>netsh int ipv6 reset reset.log
Reseting Echo Request, failed.
Access is denied.

There's no user specified settings to be reset.
 

·
Registered
Joined
·
1 Posts
I had this problem a few years ago.. i just went to my network options and then to manage wireless networks.. deleted the Network and then i restarted my computer.. and it connected and went straight on the internet.
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #15 ·
Yes, still the same exact results on ping tests.:( And thanx datamarine, Ive done that as well, deleted networks and adapters from laptop as well as main computer, reinstalled adapters and created new network, to no avail....sigh..Im truly stumped. On a better note, i found my old compact wireless usb network adapter and have installed it and it connected right to the router and internet. So, I am somewhat wi-fi---or at least can use the computer in different places in the house, but its driving me crazy I cant figure the main issue out.
 

·
Registered
Joined
·
12 Posts
My father-in-law was having the same troubles with a Sony Laptop... after messing around with it for a while, I discovered the problem was Sonys Smart Network Assistant. It was conflicting with the Windows Wireless Manager. Both programs were trying to configure the network connection and set the IP information.

Try uninstalling Sony Smart Network Assistant, Reboot, and just use Windows Wireless Manager.

Also, try going into your Device Manager, Uninstalling your Wireless Card. Reboot your machine, and allow windows to use the default drivers for the wireless card. (after attempting uninstalling Sony Dumb Network Assistant)
 

·
Super Moderator
Joined
·
65,526 Posts
C:\Windows\system32>netsh int ipv4 reset reset.log
Reseting Echo Request, failed.
Access is denied.

Reseting Interface, OK!
A reboot is required to complete this action.

C:\Windows\system32>netsh int ipv6 reset reset.log
Reseting Echo Request, failed.
Access is denied.
you are getting access denied errors

goto device manager and netwrok adapters - click on the adapter
then right click and uninstall

reboot the pc and let windows find new hardware and re-install the drivers and tcp bindings

now try the tcp/ip reset - should not get access denied - post back the results again

------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
 

·
Registered
Joined
·
11 Posts
Discussion Starter · #19 ·
THANK YOU SOOO MUCH ETAF!! I thought I had tried everything, and technically had-but per your last instructions, I rebooted after uninstalling adapter AND the drivers for it...did the tcp reset/rebooted again, reinstalled adapter and drivers manually---rebooted--did tcp reset AGAIN--rebooted-----sighed because I didn't think it would work---BUT LOW AND BEHOLD!! I AM CONNECTED to the INTERNET!--ALSO, just for kicks, I disabled UAC control under vista since you mentioned the "access denied" message. Anyway, thank you so much for all your help and responses!! Im so thriled. I didn't mind using the usb network adapter, but with it being on a laptop, and moving it around, it gets knocked and wiggles loose alot and drops connection! I love having my wifi back!!! THANKS AGAIN!! You guys are great!!

Mary
 

·
Super Moderator
Joined
·
65,526 Posts
excellent - thanks for letting us know
The UAC
I disabled UAC control under vista since you mentioned the "access denied" message
should not have made the error here
 
1 - 20 of 21 Posts
Status
Not open for further replies.
Top