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To wwrenn1:
First click on printer folders under start button - settings - printer and
then look to see if the printer exists. If it does remove it, but before you
delete the printer, i would turn off any antivirus and spyware first. Then
reboot and check printers folder to make sure the printer is gone. Then
turn off the antivirus and spayware again. Then insert the cdrom and
goto the printers folder and select add printers and under the have software
point to your cdrom. That should install the software. with no issue, I
just got a strange feeling your antivirus and spyware software is causing
the problem. I could be wrong but the odds are on my side.
Hope this helps. Flixx
 
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